Requirements
Act as the primary liaison between the owners association board, individual unit owners, tenants, and the management company — maintaining trusted relationships across all stakeholders Manage the day-to-day community operations of a branded residential development, upholding the standards expected by both the OA and the brand partner Oversee service charge collection, arrears follow-up, and budget tracking in coordination with the finance team Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings, ensuring quorum, procedural compliance, and clear owner communication Manage and evaluate FM contractors, soft service providers, and security teams, holding them accountable to SLA and brand standards Handle owner and tenant complaints, escalations, and neighbour disputes with professionalism, neutrality, and documented follow-through Coordinate move-in and move-out logistics, enforce community rules, and issue violation notices where required Develop and deliver resident engagement programmes — community events, seasonal activations, owner communications — that reflect the brand identity of the development Maintain accurate records of the owner register, unit usage, service charge accounts, and contractor performance Liaise with the brand hotel or operator where applicable to ensure alignment on shared services, staff presentation, and resident-facing standards Monitor community KPIs — satisfaction scores, response times, open issues — and report regularly to senior management Manage reserve fund planning inputs and preventive maintenance schedules in coordination with the technical team
Description
We are seeking an experienced Community Manager who has operated at the intersection of owners association management and branded residential living in Dubai. This is not an entry-level property role — we need someone who has sat across the table from unit owners, navigated service charge disputes, maintained brand partner relationships, and built genuine communities within premium developments. You understand that owners in a branded residence are simultaneously investors and residents, and you know how to serve both sides of that relationship. Your day-to-day combines operational precision, people skills, and a working knowledge of how Dubai's OA regulatory framework shapes what you can and cannot do.