✨ AI Summary
As a Mail & Office Support Operator in Digital & Workplace Solutions, you will provide high-quality mail, scanning, and office support services to ensure the Berlin office operates efficiently. You will be part of a small on-site team, utilizing digital and technical solutions. Responsibilities include receiving, sorting, distributing, and shipping mail and packages, operating package lockers and scanners, scanning and routing documents, and supporting clients with basic office needs. You will also assist with minor issues on office print devices and prepare meeting facilities. The role requires adherence to global control procedures and clear communication with stakeholders and your manager. Experience in mailroom, scanning, or office support, along with the ability to meet deadlines and use digital tools, is essential. A customer-focused mindset, teamwork skills, and the ability to follow procedures are also required.
Requirements
Required: Experience in mailroom, shipping/receiving, scanning, or office support. Ability to meet deadlines and quality standards. Proficiency with digital tools and office technology like scanners and tracking devices. Strong attention to detail, customer focus, and ability to work in a team. Clear communication skills and ability to follow procedures.
Description
As a Mail & Office Support Operator in Digital & Workplace Solutions, you provide high-quality mail, scanning, and office support services that help our Berlin office operate efficiently and professionally. You work as part of a small on-site team, using digital and technical solutions—such as package lockers, scanners, and tracking devices—to deliver services to agreed deadlines and quality standards. You’ll be based in Berlin and report to a direct manager in our Frankfurt Head Office, following global control procedures to keep processes robust and well managed.
Job responsibilities
- Receive, sort, distribute, and ship incoming and outgoing mail and packages in line with required quality standards
- Operate package locker, scanning, and tracking solutions to support a controlled and transparent process
- Scan, index, and route documents using agreed document management practices and tools
- Monitor service deadlines and daily volumes to meet productivity expectations
- Support clients with basic office solutions, including stationery requests and distribution
- Assist with minor issues on office print devices and coordinate support when escalation is needed
- Maintain accurate logs and records for mail, shipping, scanning, and related activities
- Prepare and manage meeting facility support tasks as needed to enable a professional client experience
- Follow global control procedures consistently to ensure robust, compliant processes
- Communicate clearly with on-site stakeholders and your Frankfurt-based manager on service status and issues
Required qualifications, capabilities, and skills
- Experience performing mailroom, shipping/receiving, scanning, or office support operations
- Ability to meet established deadlines, quality standards, and productivity expectations in a service environment
- Confidence using digital tools and office technology (for example scanners, tracking devices, and print devices)
- Strong attention to detail when handling documents, labels, and service tracking records
- Customer-focused mindset with a professional approach to on-site support
- Ability to work effectively as part of a small team in a new office environment
- Clear written and verbal communication skills to coordinate requests and updates
- Ability to follow defined procedures and controls consistently
Preferred qualifications, capabilities and skills
- Experience supporting document management processes and basic record-keeping workflows
- Familiarity with package locker workflows and high-volume mail handling
- Experience providing meeting room or client facility support in an office environment
- Comfort troubleshooting minor, routine issues with print devices and escalating appropriately