Description
Job description / Role
Job Type
Full Time
Job Location
Ras Al Khaimah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Sales - Retail
Company Industry
Retail
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
The primary responsibility of the beauty advisor is to drive sales by delivering excellent customer service and utilizing in-depth product knowledge. This role involves recommending and selecting beauty products for customers, managing inventory, and ensuring merchandise is attractively displayed and promoted. The beauty advisor is expected to comply with company standards in presentation and service, ultimately contributing to the success of the store's financial and operational goals.
What you will do
Sales & Customer Service
Recommends appropriate products and provides information highlighting the features, advantages, and benefits to the customers.
Assists in locating, selecting, and purchasing desired products based on customer's preferred brand, variant, and color.
Utilizes selling techniques such as suggestive selling, upselling, and cross-selling to increase average transaction value.
Monitors availability of GOBE products and ensures proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
Complies with customer service standards by attending to all customer queries and resolving complaints within the scope of control.
Prepares and sets up store promotions using marketing collaterals for effective communication.
Stock Management & Merchandising
Ensures products on display are replenished as needed with complete shelf and price tags.
Monitors and updates reports on product shelf life.
Weekly monitors price changes and updates shelf/price tags as necessary.
Timely displays all products following set planograms and guidelines.
Operations & Compliance
Maintains cleanliness and orderliness of the assigned area.
Complies with all company policies and procedures, particularly regarding attendance, punctuality, and grooming standards.
Monitors and reports on relevant financial dimensions, including P&L and store KPIs such as UPT, ATV, SOP, SPSQFT, audit, compliance, and shrinkage.
Personal & Professional Development
Accomplishes MFP and PDP on time and participates in competency building.
Participates in and implements agreed EES action plans.
Demonstrates proactive team spirit and takes initiative for personal development.
Required skills to be successful
Strong product knowledge in the beauty and fashion industry.
Excellent customer service and empathy skills.
Ability to implement retail operational skills effectively.
Leadership and proactive problem-solving abilities.
What qualifies you for the role
High school diploma or degree is not essential.
A minimum of 2 to 4 years of experience in retail, specifically in the beauty or fashion sector.
Good knowledge of fashion and beauty industry trends, with strong retail operational skills, including stock management, visual merchandising, and POS systems.
Proficiency in computer skills, with excellent customer service and problem-solving capabilities.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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