Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
Ensure the prompt and efficient handling of all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
Assure that every luggage is covered with a baggage claim tag.
Parking of guests and visitors vehicles in the designated hotel parking area.
Resolve guests complaints/requests and liaise with the department concerned to ensure immediate follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Report any unusual occurrences or requests to the Concierge desk.
Be aware of the hotel accident prevention policies.
Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
Maintains accurate records/documentation, as per operational and organizational requirements.
Responsible for lobby paging services under the supervision of Concierge.
Practices suggestive selling and is able to familiarize guests with hotel facilities.
Coordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure and release of guest bags on departure.
Escorts guests to their rooms. For first-time guests, explains hotel facilities. In the room explains room facilities such as how lights and TV function, safe, AC, fire exit, etc.
Ensure luggage is placed for guest to unpack.
Ensures that all guests are greeted on arrival and departure of the hotel and escorts each individual in the right direction.
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
Check hotel situation, occupancy, functions, groups, VIPs.
File daily concierge desk report and documents systematically under the supervision of Concierge.
Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
At the end of the shift or the day, communicate all information that the next shift has to know for well-running operations.
Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
Ensures prompt and efficient message, newspapers, parcels and package deliveries to guests, as per hotel policy.
Arrange all guest transportation requests including limousine service, shuttle bus and car rental with coordination with our rent-a-car agent available in the hotel.
Handle telephone calls at the Concierge desk.
Review and update logbook.
Check equipment.
Be smart, well groomed and maintain a friendly and cheerful disposition at all times.
Oversee the day-to-day operations.
Report regularly on happenings to Assistant Front Office/Front Office Manager.
Be aware of fire and first aid procedures.
Handle guest complaints and report to manager.
Be fully aware of the Talk of the Walk for the day.
Proper grooming at all times.
Attend training classes as per schedule.
Show fullest cooperation and respect within the team and other departments.
Is aware of the daily activities and has product knowledge of all the hotel facilities.
Qualifications
University degree in any field.
Minimum 1 year in a similar role in a 4-5 star hotel.
Additional information
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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