We have an obsession for taking care of our customers and employees, making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. At Chase, you’ll have the opportunity to help people make the most of their money so they can make the most of their lives.
As a Market Director of Banking in Consumer Bank, you will lead a world class customer experience, strategize to increase the growth of the deposits and banking business, develop and coach Branch Managers, and oversee the management of the market alongside other executive leaders. You will also play a key role in ensuring our Customer Promise comes to life for our clients, by creating a culture of excellence and an environment that meets a high standard of customer service and excellence within the community.
Job responsibilities
- Manages and coaches branch managers to engage customers and address any escalations
- Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
- Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
- Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
- Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
- Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance
- Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review
Required qualifications, capabilities, and skills
- 5+ years of Branch management or other related leadership experience
- High school degree, GED, or foreign equivalent
- Proven track record of coaching and developing high performing sales teams coupled with the ability to effectively translate knowledge of financial markets and economic trends
- Ability to identify needs of market segment in order to tailor proactive customer education
- Demonstrated ability building relationships and proactively collaborating with other lines of business remotely
- Ability to proactively take initiative to identify solutions including entrepreneurial business spirit and execute with a sense of urgency
- Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle
Preferred qualifications, capabilities, and skills
- College degree or military equivalent
- Familiarity of local/regional market trends and demographics
- Ability to set the tone of commitment to diversity and inclusion
- Strong commitment to upholding a sound risk and controls environment
Travel requirement
- Ability to travel as required for in-person training and meetings which may include traveling out of state