Requirements
The ideal candidate will have a high school diploma or equivalent and 2-3 years of professional butler or luxury hospitality service experience, preferably in upscale hotels, resorts, or private settings. Must possess exceptional communication skills in English, advanced guest service expertise, proficiency in hotel management systems, and strong organizational abilities. Flexibility to work varied shifts, including weekends and holidays, is essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Ras Al Khaimah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Sofitel Al Hamra Beach Resort
Job description
We are seeking an exceptional butler to join our luxury hospitality team in Ras Al-Khaimah, United Arab Emirates. In this prestigious role, you will serve as a dedicated ambassador for our guests, delivering personalized, uncompromising service that anticipates needs and exceeds expectations. You will be the cornerstone of our guest experience, managing all aspects of in-room service with meticulous attention to detail, warmth, and professionalism.
Responsibilities include:
Serve as a hotel ambassador, providing personalized service to all guests while maintaining the highest standards of hospitality and adhering to all hotel procedures and local regulations
Greet and welcome guests upon arrival with genuine warmth, offering refreshments and assistance with luggage, unpacking, and room orientation
Manage all guest requests with efficiency and care, including laundry services, housekeeping coordination, room maintenance, and concierge services such as restaurant reservations and travel arrangements
Maintain impeccable room standards through daily inspections and personalized upkeep, ensuring every detail reflects our commitment to excellence
Anticipate guest needs and preferences by maintaining detailed guest profiles, recognizing VIP guests, and proactively offering services before being asked
Coordinate seamlessly with multiple departments including housekeeping, food and beverage, front office, and guest services to ensure smooth operations and guest satisfaction
Handle guest complaints and concerns with professionalism, empathy, and decisiveness, resolving issues promptly while maintaining detailed records
Perform food and beverage service duties, including meal preparation, room service delivery, and beverage service in accordance with luxury hospitality standards
Provide concierge assistance with internet connectivity, technical support, and information about hotel facilities and local attractions
Maintain strict confidentiality regarding guest information, preferences, and personal matters at all times
Ensure compliance with all health, safety, fire, and security procedures, reporting hazards immediately and maintaining a safe environment for guests and staff
Attend daily briefings and shift handovers, maintaining updated logbooks and communicating guest feedback and opportunities to supervisors
Represent the hotel with professionalism and integrity, maintaining impeccable personal appearance and adhering to uniform standards
Collaborate effectively with colleagues across all departments, fostering a supportive and inclusive work environment
Remain flexible and responsive to changing guest needs and business demands, extending duties as required to deliver exceptional service
Qualifications
Required skills & competencies:
Exceptional communication and interpersonal skills with fluency in English
Advanced guest service expertise with proven ability to deliver luxury hospitality
Proficiency with hotel management systems (PMS) and basic computer applications
Strong organizational and time management abilities with meticulous attention to detail
Conflict resolution and complaint management skills with a customer-focused approach
Knowledge of food and beverage handling, service standards, and dining etiquette
Ability to work collaboratively with diverse teams across multiple departments
Physical stamina and ability to stand, walk, and perform manual tasks throughout shifts
Discretion, trustworthiness, and commitment to confidentiality
Flexibility to work varied shifts, including evenings, weekends, and holidays
Preferred skills & competencies:
Multilingual abilities (Arabic, French, or other languages preferred)
Experience with concierge and travel arrangement services
Knowledge of luxury brand standards and "keys to luxury" service principles
Familiarity with VIP guest management and personalized service protocols
Experience with laundry and housekeeping coordination
Required experience:
Minimum 2-3 years of professional butler or luxury hospitality service experience
Proven experience in upscale hotel, resort, or private service environments
Demonstrated experience managing VIP and high-profile guests
Track record of delivering personalized, anticipatory guest service
Preferred experience:
Experience in international hospitality settings with diverse guest populations
Background in fine dining or premium food and beverage service
Previous experience working in the Middle East or UAE hospitality sector
Education & certifications:
High school diploma or equivalent (minimum requirement)
Hospitality or butler service training certification (preferred)
First aid and CPR certification (preferred)
Food safety and hygiene certification (preferred)
Domain expertise:
Deep understanding of luxury hospitality service standards and etiquette
Knowledge of guest anticipation, personalization, and relationship building
Familiarity with health, safety, fire, and security procedures in hospitality settings
Cultural sensitivity and ability to work inclusively with guests from diverse backgrounds
Understanding of professional appearance standards and grooming expectations in luxury service
Additional requirements:
Valid work visa eligibility for the United Arab Emirates
Ability to pass background checks and security clearance
Commitment to continuous learning and professional development
Willingness to embrace the hotel's service philosophy and brand values
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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