Requirements
High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred. 0-2 years of relevant experience with 1 year of sales experience preferred. Direct Sales (B2B) experience and knowledge of retail and wholesale sales principles, methods, practices, and techniques are preferred. Strong ability to provide customer and personal services, including needs assessment, meeting quality standards, and evaluating satisfaction. Basic problem-solving skills, ability to analyze information, research and resolve customer issues, strong written and verbal communication skills, and basic computer skills are essential.
Description
Job DescriptionAs an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.ResponsibilitiesInteracts with customers by phone or in person to provide information and to ensure best service possible.Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.Refers unresolved customer grievances to designated departments for further investigation.Completes customer invoicing. Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity. Maintains regular contact with existing clients, continually working to understand new or existing pains and needs and developing strategies to address those pains. Prepares for, attends, and participates in weekly sales meetings.Remains current on industry trends, market activity and competitor products.QualificationsHigh School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred0-2 years of relevant experience1 year of sales experience preferredDirect Sales (B2B) experience preferredStrong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferredKnowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionAbility to build working relationships with other functional areas to best support mutual objectivesBasic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customersAbility to research and resolve customer issuesStrong written and verbal communication skillsBasic computer skillsAbility to effectively prioritize and execute tasksAbility to build and maintain long-term relationships with customersAbout The TeamAt Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.Learn more about Working at Wesco here and apply online today!Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.Wesco International, Inc., including its subsidiaries and affiliates (Wesco) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. This posting is for a current, active vacancy intended for immediate hire.