Requirements
Requires a Bachelor's degree in Computer Science, Information Systems, or Business, with 1-3 years of experience in database administration, CRM support, or systems support. Must have working knowledge of CRM systems and strong proficiency in Excel, with familiarity in Windows or general business software environments. Excellent English communication skills are essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
IT - Software & Web Development
Company Industry
General Trading & Import/Export
About the company
Our client is an established, fast-growing retail and trading group in the UAE, serving customers across multiple branches with a strong focus on operational efficiency, data accuracy, and customer trust. As the business scales, they are strengthening their IT function and are looking to bring on a junior database administrator to support the reliability and performance of their core business systems.
The role
The junior database administrator will support the day-to-day administration, monitoring, and maintenance of the company's databases and CRM systems, working closely with the IT team to ensure systems are secure, available, and performing well. This is a hands-on role suited to someone early in their career who is comfortable working with data, CRM platforms, and Excel in a live commercial environment.
Key responsibilities
Support administration, monitoring, and routine maintenance of company databases and CRM systems.
Maintain and update records within CRM systems (Salesforce, Zoho, or similar), ensuring data accuracy and integrity.
Monitor database and CRM performance and data quality, escalating issues promptly.
Perform regular backups and assist with restore and disaster recovery testing.
Assist in implementing and maintaining database and CRM security, access controls, and user permissions.
Prepare and maintain Excel-based reports, trackers, and dashboards for internal use.
Support data migration, import/export, and integration tasks between business systems.
Troubleshoot database and CRM-related issues in coordination with application and infrastructure teams.
Maintain accurate documentation of database and CRM configurations, procedures, and change logs.
Assist senior team members and IT management with system upgrades, patching, and process improvements.
Requirements
Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
1–3 years of experience in a database administration, CRM support, or systems support role.
Working knowledge of CRM systems required; experience with Salesforce or Zoho preferred.
Strong proficiency in Excel (formulas, pivot tables, data management).
SQL knowledge is not required.
Familiarity with Windows and/or general business software environments.
Strong attention to detail and a methodical, disciplined approach to data integrity and security.
Excellent to good English communication skills, written and verbal, required.
Open to all genders and all nationalities.
Benefits
Base salary: AED 4,000 – 5,000 per month + benefits as labour law and company internal policies.
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