Requirements
Proven experience in front desk operations with at least 1 year in a supervisory or leadership capacity. Requires excellent interpersonal, communication, organizational, and time management skills, with proficiency in front desk management systems, reservation software, and basic computer applications. Demonstrated problem-solving skills and the ability to make sound decisions under pressure are essential. Fluency in English is required, and Arabic language skills are preferred. Ability to work flexible shifts is necessary.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart.
Join us and become a Heartist®.
Job description
Lead and supervise front desk team during assigned shifts, providing guidance, support, and performance feedback.
Manage check-in and check-out procedures while ensuring accuracy and efficiency in all transactions.
Address and resolve guest complaints and concerns with professionalism and empathy, escalating complex issues when necessary.
Monitor front desk operations to ensure compliance with company policies and procedures.
Schedule staff shifts and manage coverage to maintain adequate staffing levels.
Train new team members on front desk protocols, systems, and customer service standards.
Maintain accurate records of guest information, reservations, and transactions using front desk software.
Coordinate with other departments to ensure seamless guest experiences and operational continuity.
Manage cash handling, payment processing, and financial reconciliation procedures.
Identify opportunities for process improvements and implement solutions to enhance service quality.
Respond to guest inquiries via phone, email, and in-person with professionalism and courtesy.
Ensure the front desk area remains organized, clean, and properly stocked with necessary materials.
Qualifications
Proven experience in a front desk with at least 1 year in a supervisory or leadership capacity
Excellent interpersonal and communication skills, with the ability to interact professionally with diverse guests and staff
Strong organizational and time management abilities, with capability to multitask in a fast-paced environment
Proficiency with front desk management systems, reservation software, and basic computer applications
Demonstrated problem-solving skills and ability to make sound decisions under pressure
Fluency in English; Arabic language skills are preferred
Ability to work flexible shifts, including evenings, weekends, and holidays as required
Additional information
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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