✨ AI Summary
The Operations Executive will be responsible for the end-to-end processing of Golden Visa applications, coordinating medical scheduling and visa issuance with external vendors and agencies. This role demands accuracy in handling client personal data, government applications, and vendor payments. Key responsibilities include tracking documents, validating invoices, processing payments, maintaining accurate case records in Salesforce, and producing conversion reports.
The ideal candidate will have 3+ years of experience in operations, visa services, or document processing, preferably with experience in UAE government portals (GDRFA, DLD, ADJD). Experience managing external vendors, proficiency with CRMs like Salesforce, and strong Advanced Excel skills are required. Discretion in handling confidential client information is paramount.
Requirements
Requires 3+ years in operations, visa services, document processing, or a comparable process-driven role. Experience with UAE government portals and processes (GDRFA, DLD, ADJD or similar) is preferred. Must have experience managing external vendors and proficiency in Salesforce or a comparable CRM. Strong Advanced Excel skills and discretion in handling confidential client information are essential.
Description
About The RoleOwn the end-to-end processing of Golden Visa applications, from medical scheduling through to visa issuance, alongside the vendors and agencies the process depends on. This is a high-volume, detail-critical role involving client personal data, government applications and vendor payments, where accuracy at first pass matters more than speed.ResponsibilitiesProcess Golden Visa applications end to end, coordinating medical appointments and visa progression with external agenciesTrack client documents sent to and returned from vendors, chasing any case that passes its expected return date and escalating delays before they reach the clientValidate vendor/agent/broker invoices, process vendor payouts and referrer commissions through to confirmed paymentMaintain accurate case records in Salesforce and operational trackers at all timesProduce the conversion report and lot allocations accurately and to scheduleComplete month end closure activities for the BUSupport ancillary services including attestation, POA, valuation and Will Services filingsRequirements3+ years in operations, visa services, document processing or a comparable process-driven roleExperience with UAE government portals and processes (GDRFA, DLD, ADJD or similar) preferredExperience managing external vendorsSalesforce or comparable CRM experienceStrong Advanced Excel skillsDiscretion handling confidential client information