Description
Shipment Coordination — Manage the full cycle of import/export shipments including booking, routing,
tracking, and delivery.
Customer Communication — Serve as the primary contact for customers, providing updates, resolving
issues, and ensuring service satisfaction.
Documentation Handling — Prepare and verify all required documents such as BL, DO, BOE, invoices,
packing lists, certificates, and customs forms.
Carrier & Vendor Coordination — Liaise with shipping lines, airlines, transporters, and port operators for
vessel schedules, DO collection, container movements, and delivery arrangements.
Operational Execution — Oversee cargo handling, yard operations, container release, and delivery
timelines to ensure smooth workflow.
Issue Resolution — Address delays, discrepancies, damages, and operational challenges with proactive
escalation and corrective actions.
Cost & Billing Support — Coordinate duty payments, port charges, detention/demurrage monitoring,
and ensure timely billing and cost control.
System Updates — Maintain accurate shipment records, status updates, and operational logs in internal
systems.
Performance Reporting — Prepare daily/weekly operational reports, delay analysis, and customer
service performance summaries.