Requirements
The ideal candidate will possess a Bachelor or Master of Science in Engineering, Computer Science, or equivalent. A minimum of 5 years of experience in a customer-facing project manager role within the Telecommunication industry is required, with domain experience in Telecom BSS (Charging, Billing, Mediation, Catalog Manager, Order Care). Proficiency in systems integration projects with high integration points and customization is an asset. A PMI© project manager certification (PMP) or equivalent is mandatory, along with proven problem-solving, communication, and customer-focused skills. Experience with project management methodologies, tools, and working within global decentralized organizations is also essential.
Description
Join our TeamAbout this opportunity:We are looking for a Customer Project Manager (CPM) who will lead assigned customer projects securing that project goals are met, customer's expectations are fulfilled and that the customer relations are handled in the best possible way within the scope of the contract.What you will do:Establish the project plan baseline: define project scope, secure the necessary resources and plans and supervise all activitiesDrive project execution: track project activities, supervise and handle changes, conflicts, and critical issuesHandle project finance: ensure financial system monitoringHandle customer and partner engagement: manage customer relationship-building confidence and trust, ensure project progressSecure delivery compliance with both contractual and business case requirementsMentor the project team and support their professional growthActively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunitiesDrive improvement activities related to risk assessments and risk managementWork closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planningDevelop the business: participate in contract preparation and to pre-sales meetingplanningThe skills you bring:Education: Bachelor or Master of Science in Engineering, Computer Science or EquivalentExperience in Telecommunication industryDemonstrable experience of at least 5 years in customer-facing project manager role; or equivalent leadership role towards Telecom operatorsDomain experience: Telecom BSSProduct Knowledge: Charging, Billing, Mediation, Catalog Manager, Order CareExperience in systems integration projects with high number integration points requiring heavy customization and non-standard integrations is an assetCertification: PMI© project manager certification (PMP) or equivalentProven problem-solving skills and good in written & spoken communicationCustomer focused and desire understand business and customer needsProfessional attitude with solid ability to prioritize, manage time and deliver resultsGood team player with high interpersonal skillsFinancial Acumen & Analysis SkillsCustomer and Market InsightAdditional RequirementsProject management skills acquired through training, project management experience or other experience of using project management methods.Experience related to project management methodologies, techniques and tools.Professional competence related to the project type and the nature of the project outcome.Experience of working within the Telecom/IS/IT industry.Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM.Why join EricssonAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you applyClick Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.Primary country and city: Saudi Arabia (SA) || RiyadhReq ID: 789618