✨ AI Summary
This role involves coordinating and monitoring daily workshop operations, planning workflow, allocating jobs to technicians, and ensuring timely completion. The Workshop In-Charge/Coordinator will follow up on job progress, coordinate vehicle movement, and liaise with various departments including reception, sales, QC, cashier, and management. Key responsibilities include ensuring quality inspections, monitoring productivity, identifying and resolving workflow delays, and communicating job status to relevant teams. The role also supports reception and sales with workshop information, assists in resolving customer concerns, and maintains accurate records and workshop discipline.
The ideal candidate will possess a Diploma or Bachelor's degree in Automotive, Business Administration, or a related field, with 3-5 years of experience in automotive workshop operations. A UAE driving license is a plus. Essential skills include strong coordination, organization, communication, problem-solving, computer proficiency (ERP/CRM), leadership, and team coordination. Experience in premium automotive services is highly desirable. The position requires strong English communication skills, with Arabic being an advantage.
Coordinate and monitor daily workshop operationsPlan and organize workshop workflow based on job prioritiesAllocate jobs to technicians and workshop teamsMonitor job progress and ensure timely completionFollow up with technicians and supervisors regarding pending jobsCoordinate vehicle movement between different workshop sectionsCoordinate with reception, sales, QC, cashier, and management teamsEnsure completed vehicles undergo required QC inspection before deliveryMonitor workshop productivity
Requirements
Qualifications
Diploma or Bachelor's degree in Automotive, Business Administration, or a related field is preferred
Valid UAE driving license is an advantage
Experience
Minimum 3–5 years of experience in automotive workshop operations
Experience as a Workshop Coordinator, Workshop Supervisor, Service Advisor, or similar role
Experience in premium automotive services is highly preferred
Skills & Competencies
Strong coordination and organizational skills
Good knowledge of automotive workshop operations
Excellent communication and follow-up skills
Strong problem-solving abilities
Ability to manage multiple jobs and priorities
Good understanding of job cards and workshop workflow
Customer-focused attitude
Ability to work under pressure
Good computer and ERP/CRM skills
Strong leadership and team coordination abilities
English communication skills required; Arabic is an advantage
Description
Coordinate and monitor daily workshop operationsPlan and organize workshop workflow based on job prioritiesAllocate jobs to technicians and workshop teamsMonitor job progress and ensure timely completionFollow up with technicians and supervisors regarding pending jobsCoordinate vehicle movement between different workshop sectionsCoordinate with reception, sales, QC, cashier, and management teamsEnsure completed vehicles undergo required QC inspection before deliveryMonitor workshop productivity and technician performanceIdentify workflow delays and take corrective actionCommunicate job status and expected completion times to relevant teamsSupport reception and sales teams with workshop-related informationAssist in resolving customer concerns and operational issuesEnsure vehicles are delivered clean, complete, and on timeMaintain accurate job cards and workshop recordsMonitor workshop materials and coordinate with the store when requiredEnsure technicians follow company SOPs and quality standardsMaintain workshop discipline, cleanliness, and organizationPrepare daily operational updates and reportsCoordinate with other branches when vehicle movement or service support is required