✨ AI Summary
We are seeking an experienced Contact Center Manager to oversee customer contact center operations for a beauty and wellness group in the UAE. This leadership role is crucial for enhancing customer experience, driving appointment conversions, improving retention, and contributing to overall business performance. The ideal candidate will have a proven track record in managing contact center teams, handling inbound/outbound operations, bookings, and customer inquiries, with a strong focus on KPIs, upselling, and revenue generation.
The position requires strong leadership, people management, analytical, and communication skills, along with proficiency in CRM and reporting systems. Experience in service-driven industries like beauty, wellness, hospitality, or healthcare is preferred, and UAE experience is considered an advantage. The candidate will be responsible for bringing structure, energy, and a customer-first mindset to the function, continuously improving team performance.
Requirements
Proven experience managing a Contact Center/Call Center/Customer Service team, preferably within beauty, wellness, hospitality, healthcare or another service-driven industry. Requires strong leadership and people management skills, experience with inbound/outbound operations, bookings, customer inquiries, KPI monitoring, appointment conversion, upselling, and handling escalations. Must be comfortable with CRM/contact center systems, reporting, and performance dashboards, with strong analytical and communication skills. UAE experience is an advantage.
Description
We're Hiring | Contact Center Manager – Beauty & WellnessWe are looking for an experienced Contact Center Manager to lead the customer contact center operations for a well-established beauty and wellness group in the UAE.This is a key leadership role for someone who understands that a contact center is more than answering calls — it plays an important part in customer experience, appointment conversion, retention and overall business performance.What we're looking for:• Proven experience managing a Contact Center / Call Center / Customer Service team, preferably within beauty, wellness, hospitality, healthcare or another service-driven industry• Strong leadership and people management skills• Experience managing inbound and outbound operations, bookings and customer enquiries• Ability to monitor and improve KPIs such as response time, conversion, service levels, productivity and customer satisfaction• Strong focus on appointment conversion, upselling and revenue opportunities• Experience handling escalations and maintaining high customer service standards• Comfortable working with CRM/contact center systems, reporting and performance dashboards• Strong analytical and communication skills• UAE experience will be an advantageWe are looking for someone who can bring structure, energy and a strong customer-first mindset to the function while continuously improving the performance of the team.Location: DUBAI UAE#Hiring #ContactCenterManager #CallCenterManager #CustomerExperience #CustomerService #BeautyIndustry #WellnessIndustry #UAEJobs #LeadershipHiring