Amazon Customer Excellence System Specialist, Amazon Now

🏢 Amazon
📍 Dubai, United Arab EmiratesFull-timeOn-site
📅 Posted: 3d ago🔄 Updated: 3d ago
CV%
✨ AI Summary
Amazon Global Specialty Fulfillment (GSF) operations is seeking an experienced Operations Lead for their Ultra Fast Grocery operations in the UAE, based out of Abu Dhabi. This role involves managing end-to-end operations for small sites, supervising last-mile delivery, and ensuring customer-facing metrics, cost targets, safety, and team morale are met. Responsibilities include driving performance management, preparing training plans for riders, continuously improving delivery processes, and conducting daily audits. The role also requires standing in for the Area Manager. Candidates must be fluent in English and have experience in process improvements and data analysis, with advanced Excel skills.
Required Skills
Information Technology
Advanced Excel
Soft Skills & Professional Competencies
Data Analysis
Business, Sales & Management
Process Improvement
Requirements
The ideal candidate will be based out of Abu Dhabi and possess advanced-level Excel skills, including practical knowledge of VBA/macros and advanced Excel functions. They should also have experience in process improvements and data analysis, with the ability to interpret data to inform decision-making processes. Fluency in speaking, writing, and reading English is required.
Description
Job Description :Do you want to be part of a newly formed organization that is designing and launching new business models across AMET If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Executive (UAE) to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies - including attendance tracking - are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates performance - including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.Key job responsibilitiesWe're seeking a Team lead for our Ultra Fast Grocery operations. In this role, you will be responsible for:Managing, on a daily basis, end to end operations for a combination of small sites. Supervising Last mile operationsMeeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.Driving performance management of your team members. Preparing and implementing training and development plans for riders.Continuously improve the delivery process and attain a sustained level of delivery performance improvement.Conducting 4M and 5S audits for the delivery station on a daily basis.Stand-in for Area Manager.A day in the lifeCandidate has to be based out of Abu Dhabi Basic Qualifications :- Speak, write, and read fluently in English- Experience implementing process improvements- Experience in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes- Experience using Excel at an advanced level including practical knowledge of VBA/macros and advanced Excel functionsPreferred Qualifications :- Bachelor's degreeOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00