Requirements
Minimum high school certificate or higher qualification (vocational certificate, bachelor's degree, or master's degree). Previous experience in customer service, sales support, administration, ticketing, or a related field is preferred. Experience working with customer records, data entry, or transaction processing is advantageous. Proficiency in Microsoft Office applications, particularly Excel, is preferred.
Description
Job description / Role
Job Type
Full Time
Job Location
UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Job description
Synopsis
The sales support officer plays a key role in supporting the day-to-day activities of the sales function by providing administrative, customer service, and operational support. The role is responsible for maintaining accurate customer and sales data, processing transactions, responding to customer inquiries, and preparing reports to ensure efficient sales operations and a high standard of customer service.
Specific responsibilities
Respond to customer inquiries regarding Etihad products and services in a timely and professional manner.
Process sales transactions and maintain accurate sales records in line with company policies and procedures.
Update and maintain customer information and master data within company systems.
Manage and maintain promotional, pricing, and sales information to ensure accuracy.
Process sales orders, ensuring correct products, pricing, and discount levels are applied.
Prepare and distribute regular sales and operational reports.
Provide sales teams with relevant customer and transaction information to support effective account management.
Ensure accuracy, compliance, and efficiency across all sales support activities.
Qualifications
Minimum high school certificate or higher qualification (vocational certificate, bachelor's degree, or master's degree).
Previous experience in customer service, sales support, administration, ticketing, or a related field is preferred.
Experience working with customer records, data entry, or transaction processing is advantageous.
Proficiency in Microsoft Office applications, particularly Excel, is preferred.
Key skills & competencies
Strong customer service orientation.
Excellent attention to detail and accuracy.
Good organizational and administrative skills.
Effective verbal and written communication skills.
Proficiency in Microsoft Office applications.
Ability to manage multiple priorities and meet deadlines.
Team-oriented mindset with strong interpersonal skills.
Basic analytical and reporting capabilities.
Additional information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
Recruitment fraud alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
About the Company
Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.
With Etihad, everyone who flies with us is welcomed as our guest.
This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.
Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.
Apply Now