Partner with Operations, Support teams, and VA stakeholders to proactively identify, troubleshoot, and resolve complex system and workflow issues
Deploy to live client sites to assess workflows, ensure adherence to approved processes, and drive resolution of critical issues
Apply Oracle methodologies, leading practices, and industry expertise to design and implement effective business solutions
Support event-driven methodology activities by contributing subject matter expertise and collaborating with technical, clinical, and operational teams to drive issue resolution and process improvement
Influence customer leadership to support adoption of solutions and facilitate resolution of persistent end-user challenges
Contribute to statements of work (SOWs), work breakdown structures, and staffing plans
Present and demonstrate solutions to both technical and non-technical stakeholders
Lead or support solution design efforts, ensuring high-quality, integrated outcomes across systems
Maintain up-to-date knowledge of Oracle Health solutions and relevant industry best practices