✨ AI Summary
BayanTech is seeking a Localization Account Manager to foster strong client relationships, ensure client satisfaction, and support business growth within the translation/localization industry. The role involves serving as the primary point of contact for clients, building long-lasting relationships, negotiating contracts, and ensuring the timely delivery of solutions. Key responsibilities include developing trusted advisor relationships, communicating progress, identifying areas for improvement, and collaborating with the sales team to grow opportunities.
The ideal candidate will have 1-2 years of experience in the translation/localization industry and hold a BA/BS degree in Business Administration, Sales, or a related field. Fluency in English, both spoken and written, is mandatory, along with demonstrable presentation and influencing skills. Experience with CRM software like Salesforce, Zoho CRM, or HubSpot, and proficiency in MS Office (particularly Excel) are required. Excellent listening, negotiation, presentation, and communication skills are crucial for success in this hybrid role.
Requirements
Requires 1-2 years of experience in the translation/localization industry and a BA/BS degree in Business Administration, Sales, or a relevant field. Must be fluent in English (spoken and written) and possess strong communication, presentation, and negotiation skills. Proficiency with CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office (especially Excel) is essential.
Description
Job purpose: To foster and maintain strong client relationships by serving as a reliable point of contact, ensuring client satisfaction, and supporting business growth.ResponsibilitiesEx LocalizationServe as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasForecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Prepare reports on account statusCollaborate with sales team to identify and grow opportunities within territoryAssist with challenging client requests or issue escalations as neededRequirements And Skills1-2 years of experience in the translation/localization industryBA/BS degree in Business Administration, Sales or relevant fieldFluent English spoken and written.Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelSolid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)Experience delivering client-focused solutions to customer needsProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailExcellent listening, negotiation and presentation abilitiesStrong verbal and written communication skillsWorking Conditions:HybridWorking Days: 5Days Off: Saturday and SundayWorking Hours: 10:00 A.M – 7:00 P.M or 5:00 P.M – 2:00 A.M (night).Location: Al-Jizah - near Midan Lebonan - El-Mohandessin