Description
Job TitleHR Welfare & Medical CoordinatorDepartmentHuman ResourcesReports ToHR Manager / HR Welfare ManagerJob PurposeThe HR Welfare & Medical Coordinator is responsible for managing and coordinating comprehensive employee welfare and medical support services for a large, multicultural workforce. The role ensures employee well-being, timely medical assistance, effective welfare interventions, confidentiality of employee information, and compliance with UAE labor regulations, healthcare requirements, insurance standards, and company policies.The position serves as a key liaison between employees, HR, operations, healthcare providers, insurance companies, government authorities, embassies, and management to ensure efficient resolution of employee welfare and medical matters.Key ResponsibilitiesEmployee Welfare & SupportManage end-to-end employee welfare services, ensuring employees receive timely, professional, and appropriate support.Handle employee concerns, complaints, grievances, and welfare-related matters with professionalism, confidentiality, empathy, and timely resolution.Provide counseling, guidance, and support to employees regarding personal, medical, workplace, and welfare-related matters.Build employee trust and engagement through proactive welfare support and effective communication.Identify workplace welfare concerns and escalate critical or sensitive issues to management with appropriate recommendations and corrective actions.Promote a safe, healthy, respectful, and positive working environment through proactive employee welfare initiatives.HR & Employee Relations SupportSupport HR and operational teams in managing absenteeism, employee welfare interventions, disciplinary matters, and return-to-work processes.Provide welfare-related input during employee relations cases while maintaining confidentiality and professional boundaries.Assist management in identifying employee welfare risks and developing appropriate support measures.Maintain effective communication with employees and operational teams to ensure welfare issues are addressed promptly.