Requirements
Previous experience in retail, fashion, or luxury brands is required. A passion for fashion, styling, and customer engagement is essential, along with a good understanding of sales techniques, including cross-selling and upselling. Knowledge of fashion products, trends, and luxury retail standards is also necessary.
Description
Our Fashion Consultant is responsible for delivering an outstanding customer experience and driving our business through sales. They demonstrate a strong understanding of the omnichannel aspects of the role, using physical and digital channels to connect with customers anywhere and anytime and deliver a seamless and consistent high level of service. They act as brand ambassadors through their strong knowledge of the brand and their experience in fashion and style.Deliver an exceptional customer experience and represent the brand professionally at all timesAchieve individual and team sales targets while supporting overall store performanceBuild strong relationships with customers to encourage loyalty and repeat businessStay updated on fashion trends, new collections, and brand activitiesPromote the brand's online channels, social media campaigns, and loyalty programProvide personalized styling advice and product recommendations based on customer needsSupport omnichannel services, including virtual shopping and client communicationHandle e-commerce order preparation and fulfillment within set timelinesMaintain store appearance, product display, and stock replenishment according to brand guidelinesUse digital tools and systems (CRM, etc.) to enhance customer experience and reportingWhat you'll need to succeedPrevious experience in retail, fashion, or luxury brandsPassion for fashion, styling, and customer engagementGood understanding of sales techniques, including cross-selling and upsellingKnowledge of fashion products, trends, and luxury retail standardsWhat we can offer youWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.