Key Result Areas
Document checking against L/C or SBLC should be as per UCP/ISBP/ISP as applicable and corresponding to all applicable ICC guidelines as well as internal policies of the bank
Perform sanction checking of relevant parties in documents
Handle Commodity Trade Operations documents
Responsible for inputting documents into the system and prepare SWIFT for advising
Ad-hoc tasks given by the Team Head
Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues
Problem Solving
Managing customers’ expectations, Ideation and working on automation projects
Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues
Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.
Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.
Acts as a final checker of import or export bills documents and ensures the consistency of documents examination standard among checkers.
Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing.
Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the checking of import/export transactions.
Knowledge, Skills and Experience