Requirements
The role requires providing exceptional customer service, responding promptly and professionally to inquiries, securing individual bookings, and maintaining attention to detail when recording and processing reservations. Proactive selling techniques to maximize room sales and support for sales efforts are also key.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Exceptional hospitality starts with you
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a cluster reservations agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
Secure individual bookings: Convert guest inquiries into confirmed reservations
Maintain attention to detail: Record and process all reservations with accuracy
Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities
What it takes to make the stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of hospitality
Acting with integrity and always doing the right thing
Inspiring others through leadership
A belief that teamwork drives the best outcomes
A sense of ownership and accountability
A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact
Join an award-winning workplace culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
About the Company
Facing the West Bank, our resort rests on the edge of the River Nile, less than seven kilometers from central Luxor via shuttle. We have traditional felucca sailing and horseback and camelback tours of the riverbanks, with both Karnak and Luxor temples within four kilometers. Perks include our holistic spa, two infinity pools, and a kids' corner.
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