✨ AI Summary
Front of House Receptionist at Fitness First Dubai Festival City handles all front desk responsibilities, delivers excellent customer service to club visitors, and maintains a professional, welcoming presence. The role involves managing member interactions, processing memberships and payments, handling inquiries and escalations per SOPs, and supporting operations to ensure the club opens on time and remains staffed. Requires knowledge of club rules, timetables, promotions, and events, with a focus on cash handling, documentation accuracy, and proactive member engagement. The position emphasizes safety, team collaboration, and delivering a positive member experience.
Requirements
Front of House Receptionist responsible for delivering excellent customer service at the club front desk, managing communications, and handling daily operations per SOPs. Requires knowledge of club rules, class timetables, promotions, and events; must maintain front desk organization, cash handling, member enrollment/arrears processing, and proactive member engagement. Emphasis on professional conduct, health and safety responsibilities, and teamwork across departments.
Description
As a Front of House Receptionist at Fitness First, you will play a crucial role in creating a positive and welcoming experience for our members and guests. In addition to handling all front desk responsibilities, you will be responsible for managing minor escalations, addressing challenging customer situations, and ensuring that all interactions at the front desk are handled with professionalism and care.