Requirements
Candidates should have a warm, friendly personality and a passion for hospitality, with prior supervisory or team leader experience in the hospitality industry. Strong communication and problem-solving skills, along with the ability to manage shifts independently and work under pressure with a calm, organized approach, are essential. Flexibility to work weekdays and weekends is also required.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
Looking after the guests and ensuring they have an incredible experience with us
Coaching and training the team members
Responsible for performing the services assigned to his/her shift in the best and most appropriate manner
Supervise and support the front office team
Handling any guest complaints
Direct daily front office operations
Supervise front talent and help out with accounting problems
Ensure department policies and procedures are understood by all employees and observed in tasks performed
Perform any other duties as directed by the front office management
Qualifications
A warm, friendly personality and a passion for hospitality
Supervisory or team leader experience in hospitality
Confidence to manage shifts and work independently
Strong communication skills and a natural problem-solver
Flexibility to work weekdays and weekends
A calm, organized approach under pressure
Excellent communication with both guests and the team
Additional information
Front office shift leader for Mercure Abu Dhabi Downtown
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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