Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Sales - Retail
Company Industry
Retail
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
The Key Account Manager role is focused on managing a portfolio of key accounts to ensure customer retention and maximize output from the account portfolio. The position involves supporting sales strategies, meeting or exceeding sales performance and revenue targets, and building strong relationships with corporate clients. The manager is also responsible for cross-selling other Al-Futtaim products, planning customer retention strategies, and contributing to sales and marketing policy formulation. Reporting directly to the Head of B2B Sales, the role requires maintaining comprehensive reporting systems, working closely with the collections team to minimize debts, and ensuring a strong corporate image through suitable PR and presentation.
What you will do
Account Management
Manage a portfolio of key accounts and corporates to ensure customer retention and maximise output from key account portfolio.
Build strong and effective account management relationships with all customers.
Develop customer relationships to enhance profit levels and penetration of services.
Plan and implement customer retention and relationship development.
Contribute to formulation of policy and strategy within the sales and marketing function.
Sales and Strategy
Support the Head of Department in sales strategies, targets and sales performance so that profitability, growth and revenue targets are met or exceeded for corporate customers.
Develop accounts and cross-sell other Al-Futtaim, Financial Services, Auto, and Industrial Equipment products.
Deliver against all sales revenue and profit targets for lease and rental products.
Grow accounts by cross-selling other Al-Futtaim products and services.
Build awareness of Al-Futtaim products (financial services, rental, leasing, Auto, Truck/Bus and Industrial Equipment) within local corporate community.
Reporting and Analysis
Maintain administration and relevant reporting and planning systems as required by the Line Manager on a periodic basis.
Prepare reports on a daily, weekly, and monthly basis to assist in planning strategies for acquiring potential business and understanding future trends.
Provide vital statistics to the Marketing team to assist in strategizing future campaigns.
Sales metrics reports, measured daily, weekly, and monthly against agreed sales activity and performance targets.
Collaboration
Work closely with accounts and collections team to ensure debts are minimised.
Become actively integrated with key local networking groups.
Provide support in terms of effectively managing the expectations of clients to improve customer satisfaction and retention.
Brand Management
Maintain and develop corporate image and reputation, whilst protecting and developing the company's brands via suitable PR activities and own presentation.
Build high levels of customer satisfaction.
Required skills to be successful
Strong relationship management skills.
Business to Business consultative sales skills.
Target oriented with a drive to exceed sales targets.
Market awareness and understanding of customer and competitor challenges.
What qualifies you for the role
Proven experience in prospect database development and sales achievements.
Experience with Business to Business consultative sales skills.
Exposure to high profile or blue chip organizations.
Previous evidence of sales through multi-level decision makers.
Capability in planning, organizing and balancing multiple demands.
Fluency in English communication skills including reading, writing, speaking; Arabic communication skills are an advantage.
Educational background at degree level or equivalent.
Knowledgeable in MS Office applications.
About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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