Care Engineer

🏢 Nokia
📍 IndiaFull-timeHybrid
📅 Posted: 6d ago🔄 Updated: 6d ago
CV%
✨ AI Summary
The Care Engineer will serve as the primary technical point of contact for customers and Customer Teams (CTs), ensuring timely resolution of technical issues related to Kubernetes/OpenShift, CNF, or OpenStack environments. This role involves end-to-end case ownership, incident diagnosis, log analysis, troubleshooting coordination, and maintaining high customer satisfaction. The ideal candidate possesses a Bachelor's degree in a relevant field with 8+ years of experience in technical support or cloud operations, along with hands-on expertise in cloud-native technologies and strong Linux administration skills.
Required Skills
Information Technology
○Kubernetes○OpenShift○Linux○Core Networking○Debugging○Incident Management○Prometheus○Grafana○Elasticsearch○ITIL○Problem Management
Other
○CNF○OpenStack○customer support
Nice to have:
Information Technology
○Docker○CI/CD○Git○DevOps○Python○Shell Scripting
Other
○Helm○Ansible○customer-facing skills
Soft Skills & Professional Competencies
○Analytical Skills○Problem Solving○Communication
Requirements
Requires a Bachelor's degree in Computer Science, IT, or Telecommunications with 8+ years of experience in Technical Support, Cloud Operations, or Customer Support. Must have hands-on expertise in Kubernetes/OpenShift, CNF, or OpenStack, strong Linux L3 administration and troubleshooting skills, and proven experience handling customer escalations and critical incidents. Knowledge of monitoring tools, ITIL, and telecom cloud solutions is also required.
Description

As a Care Engineer, you will act as the primary technical interface for customers and Customer Teams (CTs), driving timely resolution of technical issues across Kubernetes/OpenShift, CNF, or OpenStack environments. You will be responsible for end-to-end case ownership, incident diagnosis, log analysis, troubleshooting coordination, and ensuring effective delivery-to-care operations while maintaining high customer satisfaction.

✨ Premium Match Details
Deep-dive CV analysis, customized Cover Letters, and Interview prep!
📊 Match Analysis
Insights against your active CV
📊
Personalized Match Analysis
Upload your CV to see exact matching percentages, detailed skills mapping, and gap analysis for this role.
🎯 Overalli74%
⚡ Skillsi85%
View Breakdown
Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
View Breakdown
Local: 19600%
🏗️ Career Fiti91%
View Breakdown
Seniority: 91.0
📋 Requirementsi67%
View Breakdown
Domain: 67.0
🔥 Motivationi78%
View Breakdown
Title Fit: 78.00