Requirements
The ideal candidate must possess outstanding guest services skills, professional presentation, and sophisticated communication skills. Proficiency in English (verbal and written) is required, with a second language being an asset. Candidates must be able to handle multiple tasks in a fast-paced environment while remaining calm and collected, and be flexible with working hours. A minimum of two years of customer service experience is necessary, and computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended. The ability to handle cash effectively and accurately is also a must.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Hotel Dubai
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job description
At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our guests and visitors is an integral part of our operations. As a front desk agent you will greet arriving guests and settle their accounts for the hotel at the reception desk by providing a warm, personal welcome and offering assistance to guests throughout the duration of their stay.
Reporting to the front office manager, responsibilities and essential job functions include but are not limited to the following:
Demonstrate Fairmont’s brand service plus standards in all interactions
Provide a warm welcome and fond farewell to guests and assist guests according to brand standards
Remain observant and respond to each guest who approaches the reception desk
Be an ambassador of Fairmont Dubai by providing an excellent first impression
Maintain a perpetual presence on the reception desk throughout the hours of the shift
Greet all guests courteously, using the guest’s name whenever possible
Follow hotel’s telephone etiquette standards
Follow occupational health and safety regulations
Ensure adherence to Fairmont’s code of ethics
Drive rate and RevPAR through up-selling room brand
Qualifications
Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
Proficient in English language (verbal and written), second language is an asset
Must be able to handle a multitude of tasks in an intense, ever changing environment while remaining calm and collected
Must be flexible in terms of working hours
Two years minimum experience in customer service
A hospitality diploma is an asset
Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended
Must have the ability to handle cash effectively and accurately
Additional information
What is in it for you:
Company-sponsored medical insurance
Delicious meal breaks on duty
Staff uniforms provided
Learning programs through our academies designed to sharpen your skills
Ability to make a difference through our corporate social responsibility activities
Career development opportunities with national and international promotion opportunities. The sky is your limit
Join our team and enjoy a range of exclusive colleague perks, including discounted rates worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Our commitment to diversity and inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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