✨ AI Summary
As a Senior SAP FI Consultant in Alexandria, Egypt, you will be the primary point of contact for customers regarding SAP sales topics, implementing corrections, and resolving customer reports and tickets using the company's ticket system. You will ensure adherence to Service Level Agreements (SLAs) and support customers in developing solutions for business-critical processes. This role involves providing comprehensive support via telephone and electronic media, recommending and implementing improvements to enhance customer loyalty.
Ideal candidates possess vocational training or a degree, with several years of experience in SAP FI support or as a key user in in-house projects. Experience in supporting SAP FI/CO operations, including administration, support, and monitoring, is crucial. Excellent English proficiency is required for customer advisement. The role demands strong problem-solving skills, team spirit, resilience, and flexibility. The company offers challenging assignments with world market leaders, opportunities for skill development, autonomy, flexibility, growth prospects, a secure role in a friendly team, an attractive salary, social insurance, and private medical insurance. The work week is 40 hours.
Requirements
Requires vocational training or a degree, several years of practical experience in SAP FI support or as a key user in in-house projects. Experience in supporting customers or specialist departments in SAP FI/CO operations (administration, support, monitoring). Excellent English is a prerequisite. Strengths in problem recognition, analysis, and solution finding. Team spirit, resilience, and flexibility are essential.
Description
Standort: AlexandriaFachbereich: SAP ConsultingKarrierelevel: ProfessionalsLocation: EgyptMarket Unit: Global Business Services Career Level: ProfessionalsSAP FI Consultant That Makes Your Job ExcitingAs a Support Consultant, you are the first point of contact for our customers on all SAP sales topicsYou implement corrections in your specialist area in collaboration with our Basis ConsultantsYour diverse range of tasks includes accepting, analyzing and resolving or forwarding customer reports and tickets as well as tracking and reporting them back to the customer using the Group's own ticket systemYou will always keep an eye on the respective Service Level Agreements (SLA) with our customers and ensure the implementation of a defined escalation process in the event of non-complianceYour area of activity also includes developing solutions together with our customers for business-critical processesAs part of a spot consultation, you will provide our customers with comprehensive support via telephone and electronic support media and recommend suitable improvement options and, if necessary, implement these in cooperation with the customer.Through your support, you create the basis for fast and secure communication and solution finding for our customers and contribute significantly to better customer loyaltyWhat Sets You ApartIn addition to successfully completing vocational training or a degree, you have several years of practical experience in SAP FI support or as a key user in in-house projectsYou have experience in supporting customers or specialist departments in SAP FI/CO operations: administration, support and monitoringWhen advising customers, you value a trusting and cooperative partnershipExcellent level of English is a prerequisite for advising customersYour strength lies in recognizing problems, analyzing their causes and finding possible solutionsTeam spirit, resilience and the necessary flexibility to react quickly to new requirements are a matter of course for you What You Can ExpectChallenging and varying assignments with world market leaders and hidden championsVast opportunities for building, nurturing and honing your skills through regular knowledge exchange with our experts Autonomy, flexibility in your daily workExtensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in GermanySecure role in a friendly, open-minded, and committed teamAttractive salary package; social insurance and private medical insurance40 hours per week with German calendar