Insurance Specialist.RBG - Insurance Sales.41.Retail Banking Group

🏢 mashreq
📍 United Arab EmiratesFull-timeOn-site
📅 Posted: 1mo ago🔄 Updated: 1mo ago
CV%
✨ AI Summary
The Insurance Specialist role within the Retail Banking Group focuses on driving insurance sales and achieving monthly targets. Key responsibilities include proactive customer engagement, developing and strengthening insurance acquisition through effective relationship management, and training bank staff to promote insurance products. The specialist will manage customer relationships via consultative financial analysis, actively source and prospect for wealth insurance products, and engage in upselling and cross-selling. Ensuring superior customer service, customer retention, and efficient complaint resolution are also crucial aspects of this role. The position requires a team-player attitude, contributing to performance indicators, and providing feedback for service and product enhancements. Minimizing insurance attrition and contributing to acceptable audit ratings for Bancassurance Business are also key objectives.
Required Skills
Other
○insurance products
Business, Sales & Management
○Real Estate Sales○Customer Success○Consultative Selling○Upselling
Soft Skills & Professional Competencies
○Relationship Building
Requirements
The role requires achieving monthly insurance targets, proactively satisfying customer needs, acquiring and developing insurance sales through relationship management, and training front-line staff. It also involves managing customer relationships through financial analysis, prospecting for wealth insurance products, upselling and cross-selling, providing market updates, and ensuring superior customer service. Additionally, the role focuses on customer retention, resolving insurance complaints, being a team player, providing feedback for process improvement, minimizing attrition, and contributing to audit ratings.
Description

Key Result Areas

  • Achieve monthly Insurance FER / Premium  & individual target

  • Proactively work towards satisfying the needs of the customer through REAC.

•    Acquire, develop and strengthen Insurance acquisition through effective relationship 

       management in accordance with business goals 
•    Contribute to Front-line staff through accomplishment of Insurance FER / Premium targets by training and skilling Mashreq Staff to confidently promote Insurance products
•    Manage and develop relationships with new and existing customers   

     through professional consultative financial analysis 
•     Active sourcing and prospecting of customers for Wealth Insurance 

       products 
•     Up selling, cross-selling, providing regular market information updates and trend analysis 
•     Ensure superior customer service thereby contributing to the overall customer experience 

      of  Mashreq  

  • Profile each and every customer met to understand their needs.

  • Customer retention is also the IS responsibility.

  • Take ownership of customer complaint on Insurance. Co-ordinate with respective teams and Insurance providers for resolution

  • Be a team player and contribute to achievement of goals based on the Key Performance Indicators

  • Provide constructive and constant feedback on improvement of : Insurance products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

  • Minimizing Insurance attrition.

  • Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.

  • Meeting with the set service standards (indicators and surveys).

  • Reduction of rework and rejects of application forms

  • Contribute towards acceptable audit rating for the Bancassurance Business

 

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00