Be the voice clients trust when it matters most. In this role, you help treasury clients resolve service needs quickly and professionally while improving the experience over time. You will work in a fast-paced environment where clear communication and strong ownership make a visible difference. If you enjoy problem-solving, relationship building, and driving better outcomes, this is a great opportunity to grow your impact.
As a Client Service Account Manager (Associate) in Payments Client Service, you support a portfolio of treasury clients by resolving service needs, improving operational outcomes, and strengthening long-term relationships. You partner with teams across sales, operations, and product to remove friction and deliver a consistently strong client experience. You help us identify trends, increase adoption of self-service where appropriate, and reduce repeat issues through practical improvements.
Job responsibilities
- Manage a portfolio of treasury clients and deliver responsive, high-quality service
- Build trusted client relationships and anticipate service and operating needs
- Resolve service issues end-to-end and communicate clearly on progress and outcomes
- Partner with internal teams to address root causes and improve the client experience
- Promote self-service tools to reduce repeat inquiries and improve efficiency
- Analyze payment activity to identify process improvements and service opportunities
- Support execution of client service plans aligned to client priorities
- Document client interactions, issues, and proactive outreach in required systems
- Identify and escalate potential risks or unusual client activity in line with expectations
- Share best practices and contribute to team initiatives and continuous improvement
- Surface ideas for product and process enhancements based on client feedback
Required qualifications, capabilities, and skills
- Fluency in English and Italian or Spanish, with strong written and verbal communication skills
- Experience delivering client service and managing a client portfolio in a professional services environment
- Demonstrated ability to resolve issues end-to-end with clear ownership and follow-through
- Strong organizational skills and ability to manage multiple priorities and deadlines
- Ability to stay professional and solutions-focused in a fast-paced environment
- Strong relationship management skills with the ability to build trust and credibility
- Demonstrated negotiation and issue-resolution skills
- Ability to collaborate effectively across teams and work independently when needed
- Cultural sensitivity and awareness when working with diverse client groups
- Proficiency in using multiple systems to track, manage, and resolve client requests
- Sound judgment in identifying, documenting, and escalating potential risks
Preferred qualifications, capabilities, and skills
- Knowledge of treasury services products, processes, and relevant risk considerations
- Experience supporting payments, cash management, or transaction banking clients
- Additional language skills beyond English and Italian or Spanish