Requirements
The role requires a minimum of 2 years of Food & Beverage operations experience. Previous experience as a Team Leader, Supervisor, Senior Waiter/Waitress, or Shift Leader is preferred. Experience in hospitality, restaurants, cafés, family entertainment centres, or leisure venues is highly advantageous. Strong leadership, people-management, and customer service skills are essential, along with a good understanding of F&B service standards, hygiene, and operational procedures. The candidate must be comfortable working in a fast-paced environment and be willing to work weekends, evenings, and public holidays.
Description
Job OverviewWe are looking for an energetic and hands-on Team Lead / Supervisor to oversee the day-to-day operations of a busy children's play and entertainment venue.The successful candidate should have strong customer service and team leadership skills, with a minimum of 2 years experience working within Food & Beverage operations, ideally within a family entertainment centre, restaurant, café, hospitality venue, leisure facility, or similar customer-facing environment.The role will be responsible for ensuring smooth daily operations, maintaining excellent service standards, supervising the team, supporting F&B operations, and ensuring a safe and enjoyable experience for children and their families.Key ResponsibilitiesSupervise the daily operations of the children's play area and associated F&B facilities.Lead, motivate and support front-of-house, play-area and F&B team members.Ensure excellent levels of customer service are maintained at all times.Manage daily staff allocation, breaks, shift responsibilities and operational coverage.Support the F&B operation, including service standards, food presentation, cleanliness and guest satisfaction.Ensure all health, safety, hygiene and food safety procedures are followed.Monitor the cleanliness and presentation of the play area, café and customer areas.Respond professionally to customer enquiries, feedback and complaints.Ensure children's safety procedures and venue rules are consistently followed.Support birthday parties, events, group bookings and other venue activities.Assist with opening and closing procedures.Monitor stock levels for F&B and operational supplies and report shortages when required.Support cash handling, POS operations and daily sales procedures.Assist management with staff training and onboarding.Monitor team performance and provide coaching and feedback where required.Ensure company policies, SOPs and service standards are consistently implemented.Work closely with management to improve customer experience, operational efficiency and revenue opportunities.Candidate RequirementsMinimum 2 years of Food & Beverage operations experience is essential.Previous experience as a Team Leader, Supervisor, Senior Waiter/Waitress, Shift Leader or similar is preferred.Experience within hospitality, restaurants, cafés, family entertainment centres, leisure venues or children's entertainment environments would be highly advantageous.Strong leadership and people-management skills.Excellent communication and customer service skills.Confident dealing with parents, children and families.Good understanding of F&B service standards, hygiene and operational procedures.Ability to work in a fast-paced, high-volume environment.Strong problem-solving and organisational skills.Positive, energetic and hands-on approach.Comfortable working weekends, evenings and public holidays depending on operational requirements.I have a salary from 5,000 - 7,000 AED per month + medical + visa Please send CV's to [HIDDEN TEXT]