Senior Associate, Payment Operations.COE Pak - Payments Operations - Investigation.Operations Group-PAKCOE

🏢 mashreq
📍 PakistanFull-timeRemote
📅 Posted: Yesterday🔄 Updated: Yesterday
CV%
✨ AI Summary
The Senior Associate, Payment Operations role involves processing various investigation query messages related to payments, such as return of funds, amendments, and OFAC checks. The candidate will need a working knowledge of both outward and inward payment processing and must ensure timely responses to queries according to SLAs. This role requires close coordination with internal teams and external banks to facilitate case closure and involves analyzing recurring issues to suggest process improvements.
Required Skills
Hospitality, Retail & Customer Service
○Payment Processing
Finance, Legal & Governance
○Investigations
Information Technology
○SLA Management
Business, Sales & Management
○Process Improvement
Requirements
Processing of investigation query messages (return of funds, unable to apply, amendment, BCNR, recall of funds, OFAC, FATF). Working knowledge of payment processing (outward and inward). Ensuring response to all queries as per SLA, prioritizing sensitive messages, and coordinating with other banks, operations, business lines, and customer service to facilitate case closure. Analyzing recurrent queries and suggesting process improvements.
Description
  • Processing of investigation query messages such as return of funds, unable to apply, amendment, BCNR, recall of funds, OFAC, FATF.
  • Working knowledge of payment processing both outward and inward.
  • Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining close co-ordination with other banks, operations team, business line and customer service desk to facilitate case closure.
  • Analyzing recurrent queries and working with Associate manager to suggest process improvements to reduce repetitive queries.
  • Manage investigation based on the agreed matrices with business
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00