✨ AI Summary
The Premium Dining Hostess will be responsible for greeting guests, managing reservations and waitlists, providing menus and answering questions, escorting guests to tables, making recommendations, ensuring table setup and cleanliness, handling guest complaints, and coordinating with staff to ensure prompt and courteous service. Additional tasks may include answering phones and taking orders.
Requirements include a minimum of 1 year of experience in the hospitality industry, strong communication and interpersonal skills, the ability to multitask and remain calm under pressure, knowledge of food safety practices and health regulations, excellent conflict resolution and problem-solving skills, attention to detail, strong time management, and the ability to work flexible hours including evenings, weekends, and holidays.
Requirements
Requires a minimum of 1 year of experience in a similar hospitality role, strong communication and interpersonal skills, ability to multitask and handle stressful situations calmly, knowledge of food safety practices and health regulations, strong conflict resolution and problem-solving skills, detail-orientation, excellent time management, and the ability to work in a fast-paced environment with flexible hours including evenings, weekends, and holidays.
Description
ResponsibilitiesGreeting guests as they arrive and ensuring that they are seated in a timely manner.Taking reservations and managing the waitlist.Providing menus and answering any questions that guests may have about the menu.Escorting guests to their table and presenting them with menus.Making recommendations on food and drink options.Ensuring that tables are properly set up and that the dining area is clean and tidy.Handling guest complaints and resolving any issues that may arise.Coordinating with other staff members, including servers and kitchen staff, to ensure that guests receive prompt and courteous service.Assisting with other tasks as needed, including answering phones and taking orders.RequirementsMinimum of 1 year experience in a similar role within the hospitality industry.Strong communication and interpersonal skills to interact effectively with guests and team members.Ability to multitask and handle stressful situations with a calm demeanour.Knowledge of food safety practices and health regulations.Strong conflict resolution and problem-solving skills.Detail-oriented with excellent time management skills.Ability to work in a fast-paced environment and remain professional under pressure.Ability to work flexible hours, including evenings, weekends, and holidays