Requirements
The ideal candidate will possess excellent communication and interpersonal skills, strong problem-solving abilities, patience, and a positive attitude. The ability to multitask, learn quickly, and work under pressure is essential. A Bachelor's degree or Diploma is required, and fresh graduates are encouraged to apply. Familiarity with customer service programs like Zendesk or Freshdesk is an advantage, and full proficiency in English is mandatory.
Description
Job Overview We are seeking an enthusiastic and motivated Junior Customer Service Representative to join our team. In this entry-level role, you will be the first point of contact for our customers, assisting with inquiries and learning to deliver exceptional customer support with guidance from team members.Key ResponsibilitiesServe as the primary point of contact for customers via phone, email, or chat.Provide accurate and clear information regarding our services and offerings.Handle customer inquiries and requests with professionalism and dedication.Efficiently resolve basic customer issues to ensure high customer satisfaction.Maintain organized records of customer interactions, inquiries, and feedback.Qualifications & RequirementsExcellent communication and interpersonal skills.Strong problem-solving abilities, patience, and a positive attitude.Ability to multitask, learn quickly, and work under pressure.Bachelor's degree or Diploma (Fresh Graduates are welcome to apply).Customer service certificates or training is a plus.Familiarity with customer service programs (e.g., Zendesk, Freshdesk, or similar platforms) is an advantage.Full proficiency in English (written and spoken) is required.Immediate availability to join is preferred.