Requirements
Provide L1 and L2 technical support for system, software, and network-related issues. Perform installation, configuration, and maintenance of Windows and Mac OS devices. Manage and support Active Directory, O365, Azure, VPN, Citrix, and MDM environments. Execute PC imaging, configuration, data restoration, and user profile setups. Monitor and manage systems using SCCM, Lansweeper, and Symantec Endpoint Protection. Handle IT support tickets through ServiceNow, HP Service Manager, or other ITSM tools. Ensure infrastructure stability and security through proactive monitoring. Collaborate with cross-functional teams to resolve escalated issues efficiently. Support multi-factor authentication (MFA), remote connectivity, and secure printing setups. Assist in network troubleshooting, shared folder access, and user account management.
Description
Job DescriptionKey Responsibilities Provide L1 and L2 technical support for system, software, and network-related issues. Perform installation, configuration, and maintenance of Windows and Mac OS devices. Manage and support Active Directory, O365, Azure, VPN, Citrix, and MDM environments. Execute PC imaging, configuration, data restoration, and user profile setups. Monitor and manage systems using SCCM, Lansweeper, and Symantec Endpoint Protection. Handle IT support tickets through ServiceNow, HP Service Manager, or other ITSM tools. Ensure infrastructure stability and security through proactive monitoring. Collaborate with cross-functional teams to resolve escalated issues efficiently. Support multi-factor authentication (MFA), remote connectivity, and secure printing setups. Assist in network troubleshooting, shared folder access, and user account management.