Requirements
Proven experience in a front office or guest services role within a luxury hotel or lifestyle hospitality environment is required, along with strong supervisory experience. Candidates should be confident in front office systems, procedures, and luxury service standards, possessing exceptional interpersonal and communication skills with a guest-centric approach and a calm, solution-oriented mindset. A relevant qualification in hospitality management or equivalent experience is preferred.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Travel, Hotel & Tourism
Company description
Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time. When DELANO South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. DELANO was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original DELANO to icon status, DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an oceanfront swimming pool and a wellness studio.
Job description
As a Front Office Supervisor at DELANO Dubai, you play a pivotal role in overseeing daily front desk operations, ensuring a seamless, refined, and intuitive guest experience. You will lead by example, supporting the team in delivering warm, efficient, and personalised service that reflects the effortless elegance of the DELANO brand.
Front office leadership: Supervise daily front desk operations to ensure smooth, efficient, and consistent service delivery
Guest experience excellence: Ensure every guest interaction reflects DELANO’s luxury lifestyle standards, with warmth and personalisation
Team supervision & support: Guide, coach, and support front office agents to maintain high performance and service consistency
Check-in & check-out oversight: Ensure seamless arrival and departure experiences, with accuracy and attention to detail
Service recovery: Handle guest concerns professionally and promptly, ensuring swift resolution and guest satisfaction
Operational coordination: Work closely with housekeeping, concierge, and other departments to ensure smooth guest flow and room readiness
Shift management: Oversee daily shift operations, including task allocation, handovers, and service prioritisation
System & process control: Ensure accurate use of PMS systems and adherence to brand and operational procedures
Quality standards: Maintain high standards of presentation, communication, and service etiquette across the team
Guest engagement: Build strong guest relationships and ensure personalised service is consistently delivered
Qualifications
Luxury experience: Proven experience in a front office or guest services role within a luxury hotel or lifestyle hospitality environment
Leadership skills: Strong supervisory experience with the ability to motivate, guide, and develop team members
Operational knowledge: Confident in front office systems, procedures, and luxury service standards
Guest focus: Exceptional interpersonal and communication skills with a polished, guest-centric approach
Problem-solving ability: Calm, solution-oriented mindset with the ability to manage high-pressure situations effectively
Attention to detail: Strong organisational skills and commitment to service excellence and accuracy
Educational background: A relevant qualification such as a bachelor’s degree or diploma in hospitality management (or equivalent experience) is preferred, reflecting a commitment to professional standards
Great personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together.
Additional information
What awaits you...
The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
The ability to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
A competitive package and plenty of development opportunities.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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