Requirements
Requires 2+ years of experience in payment operations, PSP operations, payment processing, or fintech. Must have a strong understanding of the payment lifecycle, PSP/payment gateway integrations, deposit/withdrawal processing, transaction reconciliation, and back-office operations. Proficiency in Excel/Google Sheets and strong analytical and problem-solving skills are essential.
Description
Role OverviewWe are looking for a Payment & Back Office Processing Specialist with strong knowledge of payment processing, PSP integrations, transaction reconciliation, and back-office operations.The ideal candidate should understand the full payment lifecycle, from payment method integration and transaction processing to settlement, reconciliation, withdrawals, and issue resolution. The role requires strong attention to detail, analytical skills, and the ability to coordinate effectively with PSPs, internal teams, and other stakeholders.Key ResponsibilitiesBack Office ProcessingMonitor daily deposit and withdrawal transactions across different PSPs and payment channels.Process and verify transactions accurately and within the required SLA.Monitor payment channels and identify failed, pending, rejected, or unusual transactions.Ensure payment methods are operational and escalate any technical or processing issues promptly.Monitor PSP balances and transaction limits to ensure sufficient liquidity for processing.Coordinate with PSPs regarding transaction issues, payment delays, investigations, chargebacks, and settlements.Support the activation, deactivation, and configuration of payment methods based on operational requirements.Payment IntegrationUnderstand the basic technical flow of PSP/payment gateway integrations, including API-based payment processing.Work closely with technical teams during the integration and testing of new PSPs and payment methods.Support UAT testing for deposits, withdrawals, callbacks, transaction statuses, and payment confirmations.Validate transaction data between the PSP, internal systems, and CRM/back-office platforms.Identify integration-related discrepancies and coordinate with technical teams and PSPs for resolution.Maintain an understanding of payment statuses, API responses, transaction references, and reconciliation requirements.Reconciliation & ReportingPerform daily reconciliation between PSP reports and internal/CRM records.Validate transaction status, amounts, currencies, fees, and settlement information.Identify unmatched or missing transactions and investigate the root cause.Prepare daily/weekly payment and reconciliation reports.Track outstanding settlements and PSP balances.Maintain accurate records of payment movements and reconciliation results.Requirements2+ years of experience in payment operations, PSP operations, payment processing, fintech, or a similar environment.Strong understanding of payment processing and payment lifecycle management.Practical knowledge of PSP/payment gateway integrations and API-based payment flows.Experience with deposit and withdrawal processing.Experience with back-office/CRM transaction processing.Good understanding of transaction reconciliation and settlement processes.Strong Excel/Google Sheets skills, including formulas, filtering, reconciliation, and data analysis.Ability to work with large transaction datasets and identify discrepancies.Strong attention to detail and accuracy.Good problem-solving and analytical skills.Ability to work under pressure and meet strict operational deadlines.Strong communication and coordination skills.Willingness to work in shifts.Technical KnowledgeThe candidate should ideally have experience with:PSP/payment gateway integrationsAPI payment flowsTransaction statuses and lifecycleDeposit and withdrawal processingPayment reconciliationChargebacks and payment investigationsCRM/back-office systemsExcel/Google SheetsUAT and payment integration testingPreferred Candidate ProfileThe ideal candidate is someone who can work across both operations and technical payment functions - not only processing transactions from the back office but also understanding how the payment flows technically between the client, PSP, payment gateway, and internal systems.Experience working directly with multiple PSPs/payment methods and managing payment integrations from testing through production would be highly preferred.What we offer:Annual Ticket Home - 2,500 AED a year offered after 1 year of employmentVISA SponsorshipHealth InsuranceAnnual Discretionary Bonus Pool – rewarding high performanceMonthly $100 Core Values Nominations – recognition for living our valuesQuarterly Core Values Winner – exclusive dinner with our DirectorsYearly Core Values Champion – an all-inclusive paid work trip to one of our global officesWork from Other Offices – flexibility to work remotely from our worldwide locations (at employee's expense)