✨ AI Summary
The Vendor Operations Associate will manage day-to-day vendor and supplier relationships, ensuring SLAs and contractual terms are met. Responsibilities include supporting vendor onboarding, tracking performance, resolving issues, maintaining vendor databases, and assisting with cost negotiations. The role requires strong negotiation, organizational, and communication skills, with proficiency in Excel/Google Sheets and familiarity with ERP or vendor management systems. This position is crucial for maintaining smooth vendor operations, impacting product availability, cost efficiency, and customer experience.
Requirements
Experience● 2-4 years of experience in vendor management, procurement, or supply chain● Experience working cross-functionally with Procurement, Finance, and Operations● Prior experience in e-commerce or retail is a plusQualification● University degree graduate is requiredMindset & Skills● Strong negotiation and vendor relationship management skills● Detail-oriented, with strong organizational and multitasking abilities● Proficient in Excel/Google Sheets, with familiarity in ERP or vendor managementsystems● Excellent written and verbal communication skills● Ability to work independently and manage multiple priorities in a fast-paced environmentWhy This Role Matters● Vendor relationships directly impact product availability, cost efficiency, and customerexperience● This role ensures Mumzworld's vendor ecosystem operates smoothly and reliably,directly supporting the company's growth ambitions
Description
Manage day-to-day relationships with vendors and suppliers, ensuring SLAs andcontractual terms are consistently met● Support vendor onboarding, due diligence, and documentation processes● Track and evaluate vendor performance through KPIs, scorecards, and periodicbusiness reviews● Coordinate with Procurement, Finance, and Operations to resolve vendor-related issuesand escalations● Maintain the vendor database, contracts, and renewal timelines to ensure accuracy andcompliance● Support cost negotiations and identify opportunities for process and cost efficiencies● Prepare reports and dashboards on vendor performance for management review