✨ AI Summary
The Production and Service Center Manager will be responsible for planning and managing daily/weekly production schedules, ensuring product quality, ordering materials, and scheduling machine maintenance. This role also directs customer service and repair workflows, supervises the service center team, and ensures equipment repair and manufacturing adhere to standards. The manager will resolve client complaints, track service metrics, and manage parts inventory. Additionally, responsibilities include hiring, training, and supervising staff, tracking operational budgets, controlling labor costs, and enforcing health and safety rules.
Qualifications include a Bachelor's degree in Engineering, Business Administration, or a related field, with over 10 years of relevant experience, including 5+ years in management. A commercial background with P/L experience, strong leadership, team management, problem-solving, and computer skills (ERP/management systems) are required. Experience in the service industry, process improvement methodologies, and CNC machining operations are beneficial.
Requirements
Requires a Bachelor's degree in Engineering (Mechanical and Production preferred), Business Administration, or a related field. Must have over 10 years of relevant experience, with at least 5 years in a managerial or supervisory capacity. A commercial background with P/L experience, strong leadership, team management, problem-solving, and computer skills (ERP/management systems) are essential. Experience with CNC machining operations and Oracle NetSuite knowledge are advantageous.
Description
Job Title - Production and Service Center ManagerReporting To - General Manager/Service Manager/Operations DirectorLocation - Cairo, EgyptKey ResponsibilitiesProduction and OutputPlan and manage daily or weekly production schedules.Monitor product quality control and fix issues fast.Initiate ordering raw materials, spare parts, and tools.Schedule machine maintenance to stop costly breakdowns.Proper staffing and resources utilisation.Ensure production plans are synchronised with contractual obligation.Service Center OperationsDirect daily customer service and repair workflows.Supervision of, planning activities and safety management of Service Center Team.Repair and manufacturing of equipment as per Torishima standards and procedures.Resolve client complaints and high-priority service issues.Track service metrics like response times and repair rates.Manage part inventories and stock par levels.Team and Budget ManagementHire, train, and supervise technicians and floor workers.Track operational budgets and control labour costs.Enforce workplace health and safety rules.Write performance reports for senior leaders.Qualifications & RequirementsBachelor's degree in Engineering, preferably Mechanical and Production, Business Administration or a related field.10+ years of relevant experience, including at least 5 years in a managerial or supervisory role.Commercial background with good P/L experience.People Management and leadership skills.Experience in managing or working with CNC machining operations is an advantage.Prior Work Experience & SkillsExperience in the service industry or related field.Strong leadership and team management skills.Excellent problem-solving abilities.Good computer skills and proficiency in ERP / management systems.Oracle NetSuite knowledge would be an advantage.Solid understanding of financial management.Ability to multitask and handle high-pressure situations.Experience in process improvement methodologies.Service Center, Workshop, Production, Manufacturing or similar Operations Management role.Excellent communication and interpersonal skills.Strong organisational and time-management abilities.Basic computer skills.Knowledge of service management principles.Ability to manage and motivate a team.Customer service-oriented mindset.Strong analytical and decision-making skills.Good physical condition and stamina.