Requirements
The ideal candidate will possess a Bachelor's degree in hospitality management or business administration, with a minimum of 3-4 years of experience in guest services or front office operations, including supervisory or team leadership experience, preferably in a luxury or upscale hotel environment. Multilingual abilities, particularly in Arabic, are a plus. Strong interpersonal, communication, problem-solving, and organizational skills are essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Travel, Hotel & Tourism
Company description
Hyde is much more than a brand – it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.
Job description
We're looking for a dynamic and customer-focused Front Office Supervisor to join our team in Dubai, United Arab Emirates. In this pivotal role, you will lead and inspire the front office team while delivering exceptional service that transforms guest interactions into memorable experiences. As the Front Office Supervisor, you will be the backbone of our front-of-house operations, balancing operational excellence with genuine care for both team members and guests. Your leadership, organizational skills, and commitment to service will directly impact our guests' satisfaction and your team's success.
Responsibilities:
Lead, supervise, and mentor the front office team while maintaining consistent adherence to service standards and hotel policies
Deliver professional, friendly, and engaging service to all guests and stakeholders, setting the tone for exceptional hospitality
Handle guest concerns and complaints with empathy and efficiency, resolving issues promptly and escalating when necessary
Assign daily tasks and manage workflow to ensure optimal team productivity and guest satisfaction
Coordinate guest arrivals, departures, and special requests with attention to detail and flexibility
Manage front office operations including check-ins, check-outs, and room assignments using the Property Management System
Maintain accurate records and documentation while ensuring compliance with all hotel procedures and safety protocols
Attend and actively participate in departmental meetings, contributing to continuous improvement initiatives
Balance operational needs with colleague well-being, fostering a supportive and collaborative team environment
Assume manager-on-duty responsibilities as assigned, making decisive decisions to maintain service quality
Assist guests with inquiries regarding hotel facilities and services in an informative and helpful manner
Monitor team performance, provide constructive feedback, and support professional development opportunities
Perform additional duties as assigned to support organizational goals
Qualifications:
Minimum 3-4 years of experience in guest services or front office operations
Proven supervisory or team leadership experience
Bachelor's degree in hospitality management, business administration, or related discipline
Experience in a luxury or upscale hotel environment
Multilingual abilities (particularly Arabic or other regional languages)
Excellent interpersonal and communication skills (verbal and written)
Demonstrated ability to work effectively under pressure in a fast-paced environment
Strong problem-solving and conflict resolution abilities
Ability to remain calm, courteous, and focused on guest needs at all times
Highly responsible, reliable, and detail-oriented
Ability to work cohesively as part of a team and inspire others
Knowledge of hotel service standards, procedures, and best practices
Strong time management and organizational skills
Experience with additional hotel systems and software platforms
Background in training and development of front office staff
Familiarity with Dubai's hospitality market and local customs
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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