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Margin Services Operations Service Delivery - Senior Associate

🏢 JP Morgan

📍 BOURNEMOUTH, United KingdomFull-timeOn-site

📅 Posted: 2d ago🔄 Updated: 2d ago

CV%

✨ AI Summary

J.P. Morgan is seeking a Senior Associate for their Margin Services Operations Service Delivery team. This role focuses on proactively enhancing client experience for buy-side derivatives firms by managing client queries, monitoring operational service levels, and owning escalations. The associate will utilize data to provide improvement insights, partner with client-facing teams for reviews, and build internal stakeholder networks. Responsibilities include contributing to projects, supporting management with reporting and analysis, assisting with audit and compliance deliverables, and coordinating team activities. The role aims to simplify and improve operational processes. Key qualifications include strong verbal and written communication, effective client management, excellent attention to detail, understanding of complex financial models, problem-solving, data analysis, and strong time management skills. Self-motivation, tenacity, and independence are also required. Experience in collateral or derivatives is preferred.

Required Skills

Soft Skills & Professional Competencies

○Communication○Attention to Detail○Problem Solving○Data Analysis○Time Management○Calm Under Pressure○Self-Motivation

Business, Sales & Management

○Key Account Management

Finance, Legal & Governance

○Financial Analysis

Requirements

The role requires strong verbal and written communication skills for executive messaging, effective client management, and the ability to deliver challenging messages. Candidates must possess excellent attention to detail, accuracy, and the ability to understand complex financial models. Problem-solving, data analysis, strong time management, and the ability to work under pressure are essential. The role also requires self-motivation, tenacity, and a high degree of independence.

Description

Join our dynamic Margin Services OSD team and play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms.

Margin Services Operations is a diverse, rapidly-growing area offering a wide variety of Collateral-based products to a varied Client-base, ranging from Broker Dealer groups to Hedge Funds, Pension Funds and Global Fund Managers. The Trading Services Operations function supports 3 main products: Derivatives (MS), Securities Lending (SCM) and Tri Party Repo (TPR). This role is within the Derivatives (MS) group, and specifically the Operational Service Delivery (OSD) team.

As a Service Delivery Senior Associate within the Margin Services Operations Service Delivery (OSD) team, you will promote strategic initiatives that shape the future of the Margin Services business and support the success of Global Operations.

Job responsibilities

Manage incoming and outgoing Client queries related to the end-to-end Margin Services function.
Proactively monitor and maintain Operational Service Levels to Clients, owning Operational escalations from identification through to remediation.
Utilise available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model.
Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
Develop excellent networks of internal Stakeholders across the business.
Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required.
Provide reporting, analytical, communications and project support to MS Operations management.
Support Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.
Co-ordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.
Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.
Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes.

Required Qualifications, Capabilities, and Skills

Strong verbal and written communication skills for clear Executive Messaging.
Effective Client Management skills, and ability to deliver challenging messages.
Excellent attention to detail and accuracy.
Ability to understand complex models within the financial sphere.
Problem-solving and data analysis.
Strong time management skills, and ability to prioritise and work under pressure.
Self-motivated, tenacious and able to work with high degree of independence.

Preferred Qualifications, Capabilities, and Skills