✨ AI Summary
ServiceNow Functional Consultant who will gather and document business requirements, configure and customize ServiceNow modules (ITSM, ITOM, ITBM), and map processes to client needs. You will conduct workshops, support UAT and go-live, provide user training, and collaborate with technical teams to ensure smooth integration with other enterprise systems. The role requires a bachelor’s degree, at least 3 years of ServiceNow experience, strong ITIL understanding, and excellent communication and analytical skills. Certifications in ServiceNow are a plus. This is a client-facing role focused on delivering optimized ServiceNow solutions for business processes within a consulting environment.
Requirements
Requirements:Bachelor's degree in Business, Information Technology, or a related field.A minimum of 3 years of experience as a ServiceNow consultant or in a similar functional role.Proven knowledge of ServiceNow modules including ITSM, ITOM, and ITBM.Strong understanding of ITIL concepts and practices in relation to service management.Excellent analytical skills to assess client needs and align them with ServiceNow best practices.Strong communication and interpersonal skills to effectively engage with clients and team members.Ability to effectively manage multiple tasks and adapt to changing project requirements.Relevant ServiceNow certifications are a plus.
Description
Müller's Solutions is seeking a dedicated ServiceNow Functional Consultant to join our innovative team. In this role, you will leverage your functional expertise to drive the implementation and optimization of ServiceNow solutions for our clients. You will work closely with stakeholders to ensure solutions align with their business processes and deliver measurable improvements. Key Responsibilities:Collaborate with clients to gather and document business requirements and process workflows.Configure and customize ServiceNow applications based on client needs, focusing on modules such as Incident, Problem, Change, and Service Catalog.Conduct workshops and process mapping sessions to establish best practices within ServiceNow.Participate in user acceptance testing (UAT) and assist in the go-live support process.Provide ongoing support and training for users to enhance their understanding and utilization of the ServiceNow platform.Work closely with technical teams to ensure seamless integration between ServiceNow and other enterprise applications.Stay updated on the latest ServiceNow features and industry trends to continuously provide value to clients.