✨ AI Summary
The Applications Management Senior Specialist will be responsible for the planning, design, development, testing, and debugging of new applications, as well as developing scripts for automation and systems integration. This role involves designing and enhancing databases, managing software rollouts, and understanding existing applications for improvements. The specialist will build integration layers, gather business requirements, translate them into solutions, and create operational documentation. They will also perform system maintenance, support end-users, and explore new technologies. Key responsibilities include first-line support for user incidents, handling tickets, troubleshooting, and collaborating with central support teams. The role also involves system administration, user authorization, general IT infrastructure support, and basic network support. IT security is crucial, requiring adherence to secure coding guidelines, managing user authorization, enhancing security measures, and resolving security incidents.
Qualifications include a Bachelor's degree in Computer Science or a similar field, extensive experience in .Net and MS SQL Server, relational databases, and database design. Familiarity with project management and agile methodologies is required. Preferred qualifications include SAP, Microsoft Power Platform, cloud computing, development lifecycle, MS Power BI, and ServiceNow ticketing system experience. Essential soft skills include high communication and presentation skills, problem-solving, and analytical abilities, with a good command of English and Arabic languages. A minimum of 2 years of IT experience fulfilling similar tasks is necessary.
Requirements
Requires a Bachelor's degree in Computer Science or similar, with extensive experience in .Net and MS SQL Server, relational databases, and database design. Familiarity with project management and agile methodologies is expected. Preferred qualifications include SAP, Microsoft Power Platform, cloud computing, development lifecycle, MS Power BI, and ServiceNow ticketing system experience. Strong communication, presentation, and problem-solving skills are essential, along with a good command of English and Arabic.
Description
Main tasks:Software DevelopmentEngage in the planning and managing the development pipelinesDesign, develop, test new applications, and debug for fault-findingDevelop scripts for automation and systems integrationDesign databases and regularly enhance database design for better performanceManage software rollouts in the market with the alignment of central teamsUnderstand the existing locally developed applications and finds areas for enhancements and modifications.Building reliable integration layer between local and central applications and providing seamless ecosystem.Gather and discuss requirements with business and translate them into solutions and write operational documentation for technical authors and end users.Regular maintenance for systems by monitoring and correcting software defects.Support end users in the know-how and manage incidents in collaboration with other local and central teams.Check for new technologies and platforms to introduce new possibilities and enhancements.Update technical knowledge and skills through all possible channels and providing new ideasDocument high level designs for solutions requirements.Communicate with business owners before, during and after the project's completion to ensure business alignment.Work closely with other team members to achieve team goalsService Desk and IT support Provide first line support for user support incidents.Handling tickets, troubleshooting cause and prioritization based on the business impact.Communicate with central support teams for incidents resolutionRegular follow-ups on incidents and request tickets.Administrate system and user authorization.Provide support in general IT infrastructure.Provide basic network support in relation to application layer and network layer.Ability to steer and support the discussions with business and service providers for the best outcome.Software infrastructure such as OS support and database administration.IT SecurityFollow secure coding guidelines.Manage user authorization and authentication according to authorization matrix.Follow guidelines and enhance the knowledge of the security architecture.Ensure security by design in all applications and enhance security measures in existing applications.Resolve security incidents and findings in application layer, data layer and all its supporting layers.Maintain and update governance documentation for local applications, including data handling procedures, user access management, and related controls to ensure complianceQualifications:Training and qualificationBachelor's degree in Computer Science or any similar degreeTechnical knowledgeExtensive experience in .Net and MS SQL ServerExperience with relational databases and database designFamiliar with project management and agile methodologiesExperience in dealing with cross-functional teamsSAP experience is a plusMicrosoft Power Platform experience is a plusCloud computing and development lifecycle knowledge is a plusMS Power BI experience is a plusServiceNow ticketing system experience is a plusSoft skills/individual competenceHigh communication and presentation skillsProblem solving and analysis specially in critical situationsBreaking down and analysing issues into functional pointsGood command of English and Arabic languagesExperienceAt least 2 years in the IT field fulfilling similar tasks and responsibilities.