✨ AI Summary
Cara Jewellers FZCO is seeking an Insights & Research Manager for a full-time position in Dubai, UAE. The role involves building customer segmentation, personas, and journey insights across retail, digital, and CRM. You will lead market and competitor intelligence, design and run research (surveys, interviews, focus groups), and manage external agencies. The position requires turning customer data into strategy, supporting product/collection/retail/CX insights with post-launch analysis, and delivering insight-led dashboards and recommendations to senior leadership. The ideal candidate has a Bachelor's degree in a related field with 5+ years of experience in market research, consumer insights, or analytics, strong quant/qual research skills, Excel/PowerPoint proficiency, and data storytelling abilities. Luxury, jewellery, fashion, or premium retail experience is a plus. Fluency in English is essential, with Arabic being an advantage. The role demands curiosity, commercial acumen, and a passion for the luxury consumer.
Build customer segmentation, personas and journey insights across retail, digital, and CRMLead market and competitor intelligence across UAE and global luxury jewelleryDesign and run research — surveys, interviews, focus groups — and manage external agenciesTurn customer data into strategy alongside our CRM team and Salesforce ecosystemSupport product, collection and retail/CX insights, including post-launch analysisDeliver insight-led dashboards and recommendations directly to our CMO and senio
Requirements
Bachelor's degree in Market Research, Marketing, Business, Economics, Statistics, or a related field
5+ years in market research, consumer insights, or analytics
Luxury, jewellery, fashion, or premium retail experience is a plus
Strong quant + qual research skills, Excel/PowerPoint proficiency, and sharp storytelling with data
Fluent English; Arabic is an advantage
Curious, commercially minded, and passionate about the luxury consumer
Description
Build customer segmentation, personas and journey insights across retail, digital, and CRMLead market and competitor intelligence across UAE and global luxury jewelleryDesign and run research — surveys, interviews, focus groups — and manage external agenciesTurn customer data into strategy alongside our CRM team and Salesforce ecosystemSupport product, collection and retail/CX insights, including post-launch analysisDeliver insight-led dashboards and recommendations directly to our CMO and senior leadership