Requirements
The ideal candidate will be a technical graduate with B2 level English proficiency. Experience with WhatsApp handling and troubleshooting is required. The role involves providing technical support via WhatsApp and live chat, diagnosing technical issues, and documenting interactions.
Description
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that address each client's unique business needs. With a strong emphasis on customer value, cultural understanding, and global coverage, ETISAL International aims to help partners focus on their core business while enhancing the service they provide to their own customers. The organization is committed to first-class quality, human capital development, best practices, and advanced technologies. ETISAL International continuously improves management and operational standards, prioritizing transparency, flexibility, integrity, and a passion for exceeding client expectations.Role Description This is a full-time, on-site English Technical Support role based in Qesm El Maadi, focused on WhatsApp and chat communication channels. The team member will handle inbound customer inquiries in English via WhatsApp and live chat, providing clear guidance, troubleshooting support, and accurate information on products and services. Daily tasks include diagnosing technical issues, documenting interactions, escalating complex cases when necessary, and following established workflows to ensure timely resolution. The role also involves maintaining professional, empathetic communication, adhering to quality and performance metrics, and collaborating with colleagues and supervisors to improve support processes and customer satisfaction.Qualifications Huawei English Technical Support • WhatsApp HandlingRequirements:▪️ Graduates Technical graduates are preferred▪️ English Level: B2Details:▪️ Salary: 12,000 up to 14,500▪️ Rotational Shifts last shift ends at 10 PM▪️ 2 Days Off (Rotational)▪️ Social & Medical Insurance▪️ Paid Training▪️ Location: Maadi