✨ AI Summary
The Technical Support Intern will be responsible for assisting new nurseries in setting up the iCare Kids platform. This includes importing their data, guiding them through the system, and handling daily inquiries via phone and WhatsApp. The intern will collaborate with the Training & Technical team to address issues and ensure clients can confidently use the platform. This internship offers learning opportunities in software onboarding, customer success, data migration, troubleshooting, and SaaS product support. The role is ideal for individuals studying or graduated in Computer Science or IT, with prior customer support or Excel experience being beneficial.
Requirements
Comfortable with computers, spreadsheets, and learning new software quicklyPatient, friendly manner when helping non-technical usersFluent Arabic and good EnglishDetail-oriented, especially with data entry and importsStudying or graduated in Computer Science, IT, or a related field is a plusAny experience with customer support or Excel is a plus
Description
Job Description:The Technical Support Intern will help new nurseries get set up on the iCare Kids platform — importing their data, walking them through the system, and answering day-to-day questions by phone and WhatsApp. You'll work closely with our Training & Technical team to resolve issues and make sure every client can use the platform confidently. The intern will learn:Software onboarding and customer success workflows, data migration and clean-up, structured troubleshooting, how to explain technical steps to non-technical users, and how a SaaS product is supported and maintained.Application Deadline: 13 August 2026Internship Start date: 16 August 2026Duration: 3 months, with a path to a full-time role for top performers.