Requirements
High school diploma or equivalent required. Previous retail or sales experience, particularly in luxury retail, is preferred. Fluency in English is essential, with additional languages being an advantage. Key skills include strong communication, customer focus, attention to detail, and proficiency with POS systems and inventory audits.
Description
Key Responsibilities:1. Sales & Customer ExperienceWelcome and engage customers in a professional, courteous, and brand-aligned manner.Understand customer needs and provide personalized product recommendations.Achieve individual and store sales targets, KPIs, and conversion goals.Upsell and cross-sell products while maintaining an authentic luxury experience.Handle customer inquiries, complaints, and after-sales service efficiently.2. Product Knowledge & Brand RepresentationMaintain strong knowledge of products, pricing, promotions, and brand storytelling.Communicate product features, benefits, and care instructions clearly to customers.Represent the brand image, values, and standards at all times.3. Store OperationsProcess sales transactions accurately through the POS system.Ensure cash handling procedures are followed and discrepancies are reported immediately.Support opening and closing procedures as per-store guidelines.Assist in receiving, checking, tagging, and displaying merchandise.4. Visual Merchandising & Store StandardsMaintain high standards of store cleanliness, organization, and visual merchandising.Ensure products are displayed according to brand guidelines and seasonal layouts.Replenish stock on the shop floor and ensure correct pricing and tagging.5. Inventory & Stock ControlAssist with stock counts, cycle counts, and inventory audits.Report low stock levels, damages, or discrepancies to the Store Manager.Ensure proper handling and storage of merchandise to prevent loss or damage.6. Teamwork & CommunicationWork collaboratively with the Store Manager and team members to achieve store goals.Attend training sessions, briefings, and performance reviews.Follow all company policies, procedures, and operational guidelines.7. Compliance & SecurityAdhere to company security, health & safety, and loss-prevention policies.Ensure compliance with company standards and local regulations.Key Skills & Competencies:Strong communication and interpersonal skills.Customer-focused with a sales-driven mindset.Ability to work in a fast-paced retail environment.Attention to detail and strong organizational skills.Professional appearance and positive attitude.Qualifications & Experience:High school diploma or equivalent.Previous retail or sales experience preferred (luxury retail experience is an advantage).Fluency in English; additional languages are an advantage.Working ConditionsRetail store environment.Flexible working hours, including weekends and public holidays.Standing for extended periods.