Requirements
The ideal candidate will have a Bachelor's degree in science or engineering and a minimum of 3 years of customer service experience, including generating quotations. Essential skills include the ability to read and interpret technical documents, strong negotiation skills, proficiency in Microsoft Office and CRM systems, and excellent verbal and written communication abilities. Experience interpreting testing procedures and technical requirements is desirable, as is a valid UAE driver's license.
Description
We are looking for a Customer Service Representative based in Dubai, UAE.The role is primarily responsible for handling customer enquiries, pricing requests and Requests for Quotations (RFQs) via email and phone, preparing quotations, and following up on pending and issued quotations.The ideal candidate will be customer-focused, proactive, approachable and patient, with a strong technical background and the ability to understand customer specifications and prepare quotations and tender proposals.Responsibilities:Manage inbound and local leads, incoming enquiries and requests for proposalsSupport the sales process including qualification, relationship building, needs assessment, solution development and closing opportunitiesProactively engage with customers and build rapport through friendly and professional communicationWork closely with the Sales and Operations teams to deliver accurate, well-informed, and customer-focused quotationsCollaborate with internal departments to resolve customer complaints in a timely mannerMaintain Customer Relationship Management (CRM) system to record customer interactions and data integrityProactively follow up on assigned opportunities in the sales pipeline to secure purchase orders and achieve commercial sales revenue targetsDevelop customer accounts, effectively manage the sales pipeline, and consistently achieve monthly KPIs and performance targetsProactively generate leads, potential new customers and reactivate dormant accountsIdentify current and future customer service requirements by building strong customer relationships, increasing customer retention, and growing the share of wallet within assigned accountsEnsure adherence to all applicable laws and regulations related to health and safety, environmental protection, and corporate governanceSkills/Qualifications:Bachelor's degree in science or engineeringMinimum of 3 years of customer service experience, including generating quotationsAbility to read and interpret customer specifications, contracts, and other technical documentsStrong negotiation skillsAbility to prepare routine reports and correspondenceA valid UAE driver's licenseExperience interpreting testing procedures and technical requirements is desirableProficiency in Microsoft Office applications and CRM systemsExcellent verbal and written communication skills, with strong interpersonal abilities to effectively engage with customers and colleagues