✨ AI Summary
We are seeking an experienced Wealth Management Technical Support professional with over 7 years of experience in Wealth Management, Private Banking, Capital Markets, and Digital Wealth platforms. This role involves acting as a liaison between business stakeholders, product teams, vendors, and technology teams to ensure the successful delivery, support, enhancement, and optimization of wealth management applications. Responsibilities include managing L2/L3 support for Wealth Management applications (Finacle knowledge is a plus), investigating and resolving production incidents within SLAs, performing root cause analysis, and monitoring application health. The ideal candidate possesses strong analytical and troubleshooting skills, excellent communication abilities, and experience with vendor and stakeholder management.
We are seeking an experienced Wealth Management Technical Support with over 7 years of experience in Wealth Management, Private Banking, Capital Markets, and Digital Wealth platforms. The ideal candidate will act as a bridge between business stakeholders, product teams, vendors, and technology teams, ensuring successful delivery, support, enhancement, and optimization of wealth management applications.
Application & Production Support
Manage L2/L3 support for Wealth Management appli
Requirements
Bachelor's Degree in Computer Science, Information Technology, or related field.
7+ years of experience in Banking and Wealth Management technology.
Strong understanding of Wealth Management and Core Banking operations.
Proven experience in Business Analysis and Production Support roles.
Experience working with third-party vendors and multiple stakeholder groups.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and documentation abilities.
Key Competencies
Wealth Management Domain Expertise
Techincal Consulting
Production Support
Stakeholder Management
Vendor Management
Problem Solving
Skills
Wealth Management
Production Support
Technical Consulting
Description
We are seeking an experienced Wealth Management Technical Support with over 7 years of experience in Wealth Management, Private Banking, Capital Markets, and Digital Wealth platforms. The ideal candidate will act as a bridge between business stakeholders, product teams, vendors, and technology teams, ensuring successful delivery, support, enhancement, and optimization of wealth management applications.
Application & Production Support
Manage L2/L3 support for Wealth Management applications / Finacle knowledge
Investigate and resolve production incidents within agreed SLAs.
Coordinate with development, infrastructure, database, and vendor teams for issue resolution.
Perform root cause analysis (RCA) and recommend preventive measures.
Monitor application health, batch jobs, interfaces, and service availability.
Support production releases, deployments, and post-implementation