✨ AI Summary
The Import of Record role at DHL focuses on ensuring customer satisfaction and effective teamwork to accomplish objectives within the global trade network. Key responsibilities include opening and following up on SPARK requests and network files for import/export shipments, monitoring DCE/CCCT for IOR shipments, verifying or rejecting customer IORs, updating traces and networks daily, and linking customer IOR numbers in DCE. The role also involves building trust through open communication, obtaining necessary documents for smooth clearance, resolving customer queries, and adhering to DHL policies and procedures, including handling changes in Saudi customs policies. The ideal candidate will have a High School diploma or above, be customer-oriented, possess good MS Office skills, and demonstrate abilities in following procedures, teamwork, product knowledge, time management, adaptability, flexibility, multi-tasking, prioritization, and effective communication, with attention to detail. Previous customer service representative experience is a plus.
Requirements
High School (Diploma and above is preferable) with customer orientation, good knowledge of MS Office, ability to follow procedures, teamwork, product knowledge, time management, adaptability, flexibility, and ability to multi-task, prioritize, and manage time effectively. Strong written and verbal communication skills and attention to detail are essential. Previous experience as a customer service representative is preferable.
Description
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the worldA company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet. Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/expressDo you want to make a difference Then come to our Insanely Customer Centric Team and become a Certified International Specialist!Overall, Role Purpose.Ensure to satisfy the customer's needs and work effectively within a team to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole Your Tasks:.Opening and following up SPARK request & network files, for import & export shipments without documentation .Monitor DCE /CCCT on daily basis to verify IOR shipments .Verify or reject customer's IOR on a particular application.Ensure to update all traces and networks daily.Ensure to link customer's IOR number for all listed shipments daily in DCE.Build sustainable relationships of trust through open and interactive communication though callback activities and outbound calls .Obtain appropriate documents from customer / origin for smooth clearance .Answer incoming calls and resolve customer's queries as they arise .Identify and assess customers needs to achieve satisfaction.Follow NTP procedures, guidelines and policies .Handle changes in Saudi customs policies and act upon .Handle all trace enquires in accordance with service standard and process.Deliver best in class customer service by fulfilling each customer's unique needs while adhering to DHL policies .Respond to customer queries regarding information on clearance, customs requirements etc.Your Profile:High School (Diploma and above is preferable)Customer oriented Good knowledge of MS OfficeFollowing ProceduresTeamworkProduct KnowledgeTime managementAdaptability FlexibilityAbility to multi-task, prioritize and manage time effectivelyStrong written and verbal communication skills are essentialAttention to detailBe an effective team player with ability to work under own initiativePrevious experience as a customer service representative is preferable.Our Offer:.Strong career support in an international environment..Great culture and colleagues..Multifarious benefit program.Do you see a personal challenge in these versatile and responsible tasks Then apply now!We look forward to receiving your application!